17 days old

Operations Service Management Leader - GTE

Charlotte, NC
  • Job Code
Job Description

Other U.S. Wells Fargo locations may be considered

Wells Fargo Enterprise Information Technology

Technology at Wells Fargo is at the heart of what enables us to satisfy our customers financial needs and help them succeed financially. The Enterprise Information Technology (EIT) team leads technology for one of the highest market cap financial services institutions in the world, helping 76.6 million customers conduct an average of 95 million transactions each day, helping more end-customers every day both in the United States and across the globe than any other division in our company.

Enterprise Information Technology at Wells Fargo offers technology and services that exceed Wells Fargo customers expectations and directly enable them to succeed financially. Through technology and operations services, EIT interacts with customers more than 12 billion times a year through in-store, mobile, online, ATM and telephone transactions. EIT impacts customers directly through systems availability and security, as well as indirectly, through Wells Fargo business partners who offer and deliver a myriad of products and services that meet customers financial needs. EIT strives to be a competitive advantage for the company and effective information management is one example of where we can take our capabilities to a new level of excellence.

The EIT team helps customers directly every time they do business with the company, delivering a true One Wells Fargo experience and ensuring their security, regardless of channel. EIT also helps customers by remaining trusted partners working with all lines of business to develop and deliver value-added products and services. To do this, EIT draws on the talents and motivation of thousands of technology team members across the enterprise. Altogether, EIT manages world-wide technology for more than 8,700 stores and 12,500 ATMs larger than Starbucks and The Gap combined.

Operational Services Management Leader - Technology Chief Operating Officer Group

Reporting in to our Chief Operating Officer for Enterprise Information Technology (EIT), the Operational Services Management Leader will lead the initiative to influence change and ensure the Technology organization is operating in an effective, compliant, and highly available manner. The selected candidate will leverage industry knowledge and experience to lead Wells Fargos critical horizontal IT efforts and Technology Competency Centers; and will ensure that Technology adheres to the defined Target Operating Model and processes.

This leader will partner closely with Technology Risk Management to ensure the Technology organization is appropriately mitigating risk and achieving control objectives related to the confidentiality, integrity, availability, and resiliency of our data, systems and applications.

Position Responsibilities:

Specific functional accountabilities include:

  • Define, maintain and lead an accountability organization across critical horizontals such as: Asset Management; Configuration Management; Availability Management; Incident Management; and Access Management
  • Defines and maintains compliance standards for Technology Competency Centers, e.g., Application, Middleware, Firmware/OS/ Server, EUC/Mobile/Desktop, Connectivity (Network), Data
  • Drives availability excellence within and outside Wells Fargo while building an accountable organization model that represents Wells Fargo appropriately with the regulators
  • Maintains and ensures Technology adheres to target operating models and technology processes

Drives continual improvement across our service management processes to deliver efficiency and to ensure appropriate control objectives are established and embedded in the technology practices and daily operations

Required Qualifications

  • 12+ years of technology infrastructure and strategy experience
  • 7+ years of management experience in technology

Desired Qualifications

  • Experience managing multiple enterprise-wide technology infrastructure or service components or all end-to-end distributive infrastructure activities for the enterprise

Other Desired Qualifications
  • Broad knowledge of the IT function and how IT enables the business through effective strategic planning, governance and management discipline
  • Experience driving executive level reviews with focus on resolving issues and mitigating risk
  • Proven ability to leverage industry best practices to enable, support and drive the successful, high-quality and integrated delivery of solutions through program management alignment and consistency
  • 5+ years senior leader experience with demonstrated ability to collaborate and effectively partner/influence at the senior executive level to include (Operating and or Management Committee members)
  • Proven experience in establishing a large scale vision, developing the strategy to support the vision, gaining consensus across key functional leadership through effective communication, and driving the vision to closure through the effective management of goals and objectives
  • Demonstrated knowledge of IT governance frameworks, including COBIT and ITIL and experience creating and implementing technology strategies and program frameworks based on regulatory standards
  • Demonstrated experience developing, implementing and maturing critical ITIL processes and services in a highly complex technology environment with emphasis on continual improvement
  • Proven strong leadership and change management capability to provide direction to the team
  • Demonstrated ability to effectively drive and lead organizational change
  • Virtual leadership experience with ability to effectively drive results, provide feedback/direction, and manage and build relationships with leaders and team members in a geographically dispersed team environment
  • Experience working with external organizations such as: public institutions, regulatory agencies and industry groups


All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.



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Operations Service Management Leader - GTE

Wells Fargo
Charlotte, NC

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Wells Fargo
Charlotte, NC

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