7 days old

Operations Manager 1

Chennai, TN 600006
  • Job Code
Supervises day to day operations for an operational unit and/ or staff. Under management guidance, supervises nonexempt staff to ensure effective delivery of services. Provides training, performance evaluation and coaching. Implements processes to maximize efficiency of operations.
The Quality Manager position is within Claims Assistance Center (CAC) Quality Assurance Group and supports ACH & Check Claims, ADCC, Online Fraud Claims and ICCC.
The Quality Manager will be responsible for managing a quality review team. Primary responsibility will be to lead a robust Quality Assurance program with focus on ensuring timeliness and proper execution of risk-based controls that mitigate potential.
The QA Manager prepares performance evaluations and provides feedback recommendations to Management. Is actively involved in daily operations and provides oversight to ensure standards are created and maintained. Collaborates on or creates approaches and plans to correct problems. Assesses Team Member development needs and monitors Team Member performance. Conducts hiring interviews and provides recommendations for advancement, promotion or terminations of employment. The QA Manager handles the coordination of all personnel/administrative activities for assigned Team Members.
The successful candidate will also maintain strong working relationships with business partners and provide compliance and operational risk expertise and consulting for projects and initiatives. May participate in special projects as assigned.
Duties may also include: identifying and providing input regarding quality program design, performance trends, innovations, or necessary changes to improve quality or service levels. Ensures effective communication and adherence to company and unit policies, procedures, and practices.


  • Administrative / Clerical

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Operations Manager 1

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