10 days old

Operations Consultant - Learning & Development

Irvine, CA 92618
  • Job Code
job summary:

The Operations Consultant - II of Learning & Development (L&D) Operations is at the heart of our learning facilities transformation and equipment solutions for learning across Verizon's business units and departments. The ideal candidate for this role will have a passion for effective and engaging learning that results in positive business impact on our business priorities (customer experience, growth, profitability and building the Team culture).

location: Irvine, California
job type: Contract
work hours: 8 to 5
education: Bachelors

This position:

- Influences L&D Operations' strategy and standards

- Supports project management of learning space remodels/upgrades/maintenance with projects ranging from small, medium to large scale

- Leads physical processing, inventory tracking, and shipping of learning equipment

- Builds, optimizes, and evolves processes

- Funnel and project manages requests/needs through process

- Assesses state and priority of needs including site visits to classroom facilities

- Solves problems

- Designs and finds solutions

- Organizes purchasing of learning equipment aligned with departmental budget allowances

- Leads data analysis, forecasting and demand planning

- Drives operational efficiencies by optimizing the use of resources

- Nurtures relationships and manages stakeholders/business partners to execute solutions (i.e., effective partnering with Verizon's Device Depot)

- Provides clear requirements/expectations to and oversight of vendor services (i.e., classroom technology upgrade)

Learning Operations encompasses a broad range of responsibilities that evolve with business changes.

This role primarily supports Verizon's diverse classroom landscape:

- Learning Facilities including classrooms and mobile labs. Facilities are Verizon-wide, spanning classrooms in market offices and call centers, stand-alone training centers, classrooms in retail stores, and 3rd party locations (i.e., hotel conferencing space).

- Training Equipment including mobile kits and installed solutions ranging from devices to network technology to audio-visual solutions.

This role will also provide backup and overflow support for other L&D Operations responsibilities as needed:

- Resource Capacity Planning and Management

- Budget Management

- Contracts and Licensing Management

- Other special Operations Projects (i.e., L&D Special Events)



- Bachelor's degree in Business Administration or related area of study required.

- 3 years experience in an Operations or Training role

- Must be able to lift up to 50 lbs.

- Tech savvy, forward thinking with ability to innovate quickly.

- Experience with inventory management, facilities management, or logistics management required.

- Experience with digital learning solutions (i.e., video, virtual reality) required.

- Working knowledge of current and emerging audio-visual solutions.

- Working knowledge of current and emerging wireless devices and accessories.

- Strong partnering and stakeholder management skills.

- Expertise translating customer needs to solutions including technology solutions.

- Strong project management and organization skills.

- Strong critical thinking, decision making, and prioritization skills.

- Strong presentation skills.

- Strong analytical skills including trending and forecasting.

- Comfort working with and across all department across Verizon including Finance, Sourcing, Legal, IT, Real Estate, Facilities.

- Ability to negotiate with vendors on a wide range of solutions from physical equipment to services.

- Knowledge of process design principles (i.e., Six Sigma).

- Experience designing/writing process flows, decision trees, and step/action tables.

- Ability to work effectively in a virtual team.

- Excellent team player with strong networking skills.

- Able to work with a high level of autonomy.

- Ability to differentiate between use/application of firm business rules vs. adhering to guidance.

- Experience organizing events preferred.

- Experience with furniture or interior design preferred.

- Experience with Verizon Accounts Payable processes and systems preferred.

- Strong understanding of accounting principles and departmental budgeting preferred.

- General knowledge of contractual agreement principles preferred.

- Experience with resource capacity planning and management preferred.

- Strong proficiency with MS Excel and/or Google Sheets.

- Strong proficiency with MS PowerPoint and Word or Google equivalent.

- Proficiency with MS Visio or like tool preferred.

skills: Operations





Digital learning solutions

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.


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