13 days old

Operations Buyer & CAC Agent (Fluent French)

Budapest, Budapest 1061
  • Job Code
    227542BR
  • Jobs Rated
    203rd
Introduction


Your Role and Responsibilities
General Purpose
The Operations Buyer and Customer Assistance Center Agent is responsible for order fulfilment transactions, full buyer purchase order placement and for providing support for procurement applications, process related help requests.

Main Responsibility Areas
Review requisition requirements, create purchase orders from them
Work efficiently with requester/client for additional information or any questions
Working knowledge of different SAP applications and transactions
Knowledge of all client specific processes and procedures
Provide support in new supplier set up or extension
Interface with clients and suppliers on payment issues
Ensure audit readiness of all purchasing documents
Work with Supplier manager and management
Resolve blocked invoices
Receive help requests from the client and suppliers and provide support in designated language(s)
Follow call quality standards to conduct call
If question, provide how do I (walk through) application or status support
If problem, gather all relevant problem information to be included in problem report generation and escalation to the appropriate Level2 contact
Provide a follow-up call to the client with a status if the problem is not fixed within 48 business hours
Create a call log for every help request during incoming call or upon email task id monitoring to insure accurate contact information is obtained and problem/question is accurately documented
Consult knowledge database, teamroom for guidance in responding to clients questions

Main Contacts / Clients
Suppliers, Requesters from external client, Accounts payable, Management (Direct)


Scope
Participates as individual contributor to team. Most work carried out using work instructions. Performs and/or coordinates day-to-day activities to meet operational metrics of the team. Direct responsibilities for the ordering process. Decision making after gathering relevant information for solving the problems.
#PRIDE19EU #PRIDE19



Required Professional and Technical Expertise
Fluent French
Fluent English
Apply strong oral and verbal communication skills
Apply collaboration/teaming techniques
Perform in matrix organization
Perform time management
Apply Knowledge of Data Analysis
Apply Knowledge of Business Organization and Processes, Work instructions
Apply Knowledge of Commodity Strategy
Apply Business Control Requirements
Apply customer satisfaction skills
Apply client facing skills


Preferred Professional and Technical Expertise
System requirement
Lotus Notes, MS Office, SAP, Lotus notes based tools (Teamrooms, Task IDs), etc.


About Business Unit


Your Life @ IBM


About IBM


Location Statement


Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Categories

Industry

  • Computers Software and Hardware

Jobs Rated Reports for Buyer

Posted: 2019-08-10 Expires: 2019-09-09

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Operations Buyer & CAC Agent (Fluent French)

IBM
Budapest, Budapest 1061

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Buyer
203rd2018 - Buyer
Overall Rating: 203/220
Median Salary: $66,610

Work Environment
Poor
164/220
Stress
Very High
193/220
Growth
Very Poor
205/220
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