10 days old
2017-11-302018-01-02

Operations Area Manager 1

Chennai, TN 600006
  • Job Code
    21689BR-1
Responsible for the overall operational performance of a major functional or geographical segment of the company. Operations represent significant financial risk and performance has major impact on group and company. Manages middle managers and/or upper middle managers, possibly in specialized roles. Participates in the development and implementation of long-term strategies, policies and technological advancements. Considered an authority for complex technical, operational and processing functions with cross-group impact.
Essence of the job/ job purpose:
Reports jointly to the Head of Wholesale Operations in EGS; and possibly to an LoB Executive(s) in the US. Responsible for overall management of the operations of a large, complex LoB and/or multiple LOBs within Wells Fargo EGS offices in Hyderabad/Bangalore, India and Manila, Philippines. Expected to engage with LoB partners at a strategic level, including conceptualizing, agreeing and driving initiatives to add value to the business. Operations represent substantial financial risk and performance has direct corporate-wide impact. Typically manages middle and upper middle management in several geographic areas. Contributes to formulation of corporate-wide operations strategy and policy. Known as an industry expert and may serve on company-wide task forces or project teams that steer the company's operational direction.
Principal accountabilities: Leading Operations for a large, complex LOB and/or multiple LOBs across countries
  • Expected to engage with LoB partners at a strategic level
  • Conceptualize, agree and drive initiatives to add value to the business.
  • Build and lead teams as appropriate based on responsibility
  • Deliver quality and cost effective off-shoring solutions to the US managers
  • Manage the LoBs budgets, revenues and expenses
  • Engage the partners (counterparts in the US) to plan, assign and manage the delivery of work
  • Operational Excellence: focus on driving continuous improvement and innovation
  • Risk Management: proactively identify risks and build robust internal controls
NOTE: Use of this job level requires TOG Compensation Committee Review or other TOG designated review.
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  • Retail / Wholesale

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Operations Area Manager 1

Wells Fargo
Chennai, TN 600006

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