12 days old

Operations Analyst

Jacksonville, FL 32256
  • Job Code

Role: Senior Operations Analyst (SOA)

Location: Jacksonville, Florida USA

Role Description - Summary:

The Corporate Trust Operations Transfer Agency Senior Operations Analyst (SOA) is responsible for the processing, reviewing and approving security position changes and security holder correspondence. The nature of the role means that the processing undertaken by the team will generally involve time critical, complex and often regulated tasks including interaction with internal and external parties.

As a Transfer Unit SOA your responsibilities will be primarily, but not limited to the following:

- The legal examination and processing on internal recordkeeping systems of registred physical bonds presented for transfer, reregistration or replacement

- Respond to security holder inquires that are received on the customer service phone line or group email address

- Research and resolution of historical transactions and proof reconciliations

- End of day preparation and / or review of checklists assigned to ensure all critical tasks were completed within the prescribed timeframe

- Creating and reviewing of process flows and team procedures

- Responsible for ad-hoc projects including user access testing, production verification testing and process improvement evaluation and implementation

- Reviewing deliverables versus the pipeline of incoming transactions


- Responsible for ensuring timely, complete and accurate processing of transactions (including performing all relevant controls) within own area of responsibility

- Applies all internal and external policies/guidelines and requirements of the regulators and to agreed SLAs, KRIs and/or KPIs and quality measures

- Where appropriate, builds and maintains relationships with front office clients to provide a point of contact within the GBS functional team for time critical, complex or regulated tasks in particular

- Provides input, as appropriate, to product / function development to ensure a superior offering in the face of changing client needs and market trends

- Ensures the escalation of operational, regulatory and other risks to line manager and functional leads as appropriate; contributes to the development and implementation of mitigation or control solutions

- Partners with the Strategic Implementation Group (SIG) and Functional Test Delivery Services (FTDS) team to scope and define change projects to deliver process and performance improvements

- Participates in periodic reviews of the efficiency and effectiveness of operational processes within own area of responsibility to identify opportunities to eliminate waste and improve efficiency and performance

- Works effectively within own team, providing support and guidance to colleagues to create and foster an environment of continuous improvement


- Relevant experience in one or more specific technical areas

- Product and system knowledge in the product line

- Basic analytical skills, flexible regarding production problem solving

- Excellent communication skills, fluent in English and local language (written/verbal) as appropriate

- Ability to work in virtual teams and in a matrix organizations

- Excellent team worker, able to work in virtual global teams and a matrix organization

- Ability to work in fast paced environment, keep pace with technical innovation and maintain a broad understanding of the GBS offering

- Open minded, able to share information, transfer knowledge and expertise to team members


- Bachelor Degree from an accredited college or university (or equivalent)


  • Information Technology

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Operations Analyst

Randstad Technologies
Jacksonville, FL 32256

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Operations Analyst

Randstad Technologies
Jacksonville, FL

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