20 days old

Operations Analyst

Jacksonville, FL 32256
  • Job Code
    578891
  • Payrate
    $26 To $34

Role: Operations Analyst


Location: Jacksonville, Florida USA


Role Description - Summary:


The Static Data Unit uses various internal and external systems to perform the setup and maintenance of deals for Trust & Agency Services (TAS) Operations. The job requires daily interfacing with client services administrators.


As a TAS Operations analyst your responsibilities will be primarily, but not limited to the following:


- Setup/Maintenance of deal accounts and organizations


- Revenue mapping of existing and new accounts


- Cross training to help out with other functions within the group


- Perform daily work accurately and with minimal supervision


- Respond to customer inquires that are received on the customer service phone line


- Participate in the research and resolution of historical transactions and proof reconciliations


- End of day preparation of checklists assigned to ensure all critical tasks were completed within the prescribed timeframe


- Creation and review of team procedures


- Responsible for ad-hoc projects including user access testing, production verification testing and process improvement evaluation and implementation


Responsibilities/Tasks:


- Responsible for ensuring timely, complete and accurate processing of transactions (including performing all relevant controls) within own area of responsibility


- Applies all internal and external policies/guidelines and requirements of the regulators and to agreed SLAs, KRIs and/or KPIs and quality measures


- Where appropriate, builds and maintains relationships with front office clients to provide a point of contact within the GBS functional team for time critical, complex or regulated tasks in particular


- Provides input, as appropriate, to product / function development to ensure a superior offering in the face of changing client needs and market trends


- Ensures the escalation of operational, regulatory and other risks to line manager and functional leads as appropriate; contributes to the development and implementation of mitigation or control solutions


- Provides input to the design and implementation of strategies to ensure continuous process improvement and partners with the GTO Business Engineering and Change functions to scope and define change projects to deliver process and performance improvement


- Participates in periodic reviews of the efficiency and effectiveness of operational processes within own area of responsibility to identify opportunities to eliminate waste and improve efficiency and performance


- Works effectively within own team, providing support and guidance to colleagues to create and foster an environment of continuous improvement


Experience/Exposure:


- Relevant experience in one or more specific technical areas


- Product and system knowledge in the product line


- Basic analytical skills, flexible regarding production problem solving


- Excellent communication skills, fluent in English and local language (written/verbal) as appropriate


- Ability to work in virtual teams and in a matrix organizations


- Excellent team worker, able to work in virtual global teams and a matrix organization


- Ability to work in fast paced environment, keep pace with technical innovation and maintain a broad understanding of the GBS offering


- Open minded, able to share information, transfer knowledge and expertise to team members


Education/Certification:


- Bachelor Degree from an accredited college or university (or equivalent)

Categories

  • Information Technology

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Operations Analyst

Randstad Technologies
Jacksonville, FL 32256

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Operations Analyst

Randstad Technologies
Jacksonville, FL
US

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