5 days old
2017-12-062018-01-05

Operations Accountant 2

Secunderabad, Telangana 500003
  • Job Code
    21223BR-1
ACH Process: Performs moderately complex operational accounting activities relating to the maintenance of a complete and accurate general ledger/customer accounts and resulting managerial reports. Duties may include: providing operational accounting support to internal business groups and/or operations departments; reviewing customer financials; preparing/reviewing transactions which may be in support of business group products, preparing entries; gathering, reviewing and preparing data for regulatory reports; preparing and reviewing account reconciliations and certifications; assisting in preparation of consolidated balance sheets, statements of income; performing customer account maintenance duties, such as generating invoice files, client billing adjustments, processing ACH or deposits; reviewing taxes. Keeps comprehensive and complex accounts requiring the analysis of operational accounting transactions and the establishment or maintenance of operational accounting controls. May have indirect/direct interaction with customers, clients or vendors.

The ACH Claims group is responsible for the investigation and resolution of customer disputes on Automated Clearing House (ACH) transactions.
Candidates need to demonstrate excellent communication skills, decision making skills, and research skills to become part of a dynamic team providing exceptional customer service.
Successful candidates will work in a fast paced, quality-oriented work environment.
Customer transactions are investigated, monitored, and resolved by this team.
This position would be responsible for reviewing, verifying, and identifying customer transactions to detect and prevent financial crimes activities, policy violations, or suspicious situations in order to mitigate and/or recover losses. Team members will monitor and review more complex account activity and claims requiring research that may involve multiple transaction channels and products. You will be required to use multiple online computer systems with technical proficiency. The nature of the claims handled can be complex; therefore, direct communication with management and team members may be required to resolve and complete the reports and will require detailed documentation of outcome.
You will document research findings and actions on cases for possible referrals for Suspicious Activity, Identity Theft Operations (ITO) and Suspected Financial Abuse.
Your primary responsibility is to determine the legitimacy of transactions, making pay or deny decisions, taking accountability for the entire process from receipt of claim to resolution and closure following Reg E guidelines and NACHA rules. The position includes making outbound calls and receiving inbound calls in order to gather pertinent information.

Work Schedule: Our hours of operation are 8:30 p.m. to 5:30 a.m. - 40 hours per week with a rotating late night schedule within the team.
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