22 days old

Operational Risk Consultant 5 Policy Management Exceptions Specialist

Chandler, AZ
  • Job Code
Job Description

At Wells Fargo, we have one goal: to satisfy our customers financial needs and help them achieve their dreams. Were looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where youll feel valued and inspired to contribute your unique skills and experience.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Enterprise Finance & Information Technology offers technology and services that exceed Wells Fargo customers expectations and directly enable them to succeed financially. We interact with customers more than 12 billion times a year through in-store, online, ATM, and telephone transactions. We impact customers directly, through systems availability and security, as well as indirectly, through our business partners who offer and deliver a myriad of products and services that meet customers financial needs. We provide a competitive advantage for the company through excellence in fundamentals, integrated partnerships, and our talented and engaged team members.

Lets talk about building a rewarding careerYouve got the passion. Youve got the skills. Now you just need the right opportunity. At Wells Fargo, youll have the chance to join a team of smart and talented people who share the same values. Our diverse lines of business offer a world of opportunity to expand your capabilities and advance your career. We invest in our people and provide a supportive environment in which to learn and grow.

Who We Are

The Wells Fargo Enterprise Information Technology (EIT) - Technology Risk Management (TRM) team is responsible for driving the execution and comprehensive view of risk across EIT, instilling a risk management culture where businesses are accountable for understanding and managing their risk. EIT TRM provides First Line of Defense risk management support to drive the execution of the EIT Risk Management Program for our partners, both domestic and international.

What we are looking for:

We have an exciting Senior Operational Risk Consultant opportunity that will cover EIT Policy Management. The successful candidate will work across EIT teams, providing leadership in the performance and transformation of the Policy Exception Management program and related deliverables.

This is an exciting opportunity to join a team and function committed to providing Wells Fargo with world-class technology risk management.

Key Responsibilities/Accountabilities:

Our environment continues to be one of the heightened standards, raised risk consciousness, and regulatory requirements. As part of the First Line of Defense, this role provides leadership support to ensure that Enterprise Information Technology is accountable for risks associated with its activities, current and emerging risk identification, measurement, assessment, control, mitigation, monitoring and reporting.

Responsibilities include, but are not limited to:

  • As a member of the first line of defense within Technology Risk Management, supporting Enterprise Information Technology organization exceptions management process, which is a sub process within policy management lifecycle.

  • Serving as a subject matter expert supporting the policy exceptions management end to end lifecycle, which includes exception criteria review, risk assessment, approval and monitoring for Corporate, Business, Technology, Information Security, and Third Party policies and standards within a complex technology environment.

  • Will ensure exceptions management process, routines, procedures and guidelines are maintained in audit read state. Will ensure corporate tools and systems of records are leveraged and support end user policy exception education and awareness.

  • Will ensure the strong risk management and exceptions management governance and will drive accountabilities across diverse stakeholders within technology and operational risk. Will ensure policy exception activities and risks are maintained within KPI/KRI boundaries. If breached, will ensure proper mitigation and notification to technology and operational risk oversight committees.

  • Will ensure the development and distribution of exceptions management reports and dashboards in support of policy exceptions management. Will ensure data quality and validation controls are maintained in support of accurate reporting.

Preferred locations- Charlotte, NC; Phoenix, AZ

Required Qualifications

  • 10+ years of experience in compliance, operational risk management (includes audit, legal, credit risk, market risk, or the management of a process or business with accountability for compliance or operational risk), or a combination of both; or 10+ years of IT systems security, business process management or financial services industry experience, of which 5+ years must include direct experience in compliance, operational risk management, or a combination of both

Desired Qualifications

  • Advanced Microsoft Office skills
  • Excellent verbal, written, and interpersonal communication skills
  • Strong analytical skills with high attention to detail and accuracy
  • Ability to interact with all levels of an organization
  • 4+ years of information security experience
  • 6+ years of risk management experience

Other Desired Qualifications
  • Minimally 5 to 8 years in information security and or Technology policy, standards and procedures review and or development.
  • Familiarity with technology and information security policies and standards for: Architecture Standards, Asset Management, Configuration Management , Patching, Vulnerability Management, SDLC, Identity and Access Management, Capacity Management, Data Centers/Critical Facilities, Network, Cloud etc.
  • Experience with information technology oversight programs, governance committees, and transformation initiatives within an IT financial services environment.
  • Broad and significant knowledge of technology and the associated challenges, risks and required controls inherent in a complex federated environment, including knowledge of SDLC, Architecture, Cloud, Datacenter, Vendor and third party, BCP, PMO, change Mgmt, problem and incident management, SOX and other regularly (ADA, SWAP Dealer), Access management, asset management, Compliance, IS, audit.
  • Demonstrated knowledge of Technology and Security risk framework COBIT, FFIEC, NIST, ITIL, COSO, and OCC Heightened Standards
  • Proven prior experience in comprehensive risk ownership and accountability for the risk profile positioning
  • Track record of providing constructive challenge with appropriate issue escalation and offering solution
  • Strong ability and experience working with and collaborating with leaders and team members at all levels and across functional lines.
  • Demonstrated ability to effectively drive and lead organizational change.
  • Demonstrated ability to manage in a matrix environment both domestically and internationally
  • Advanced Microsoft Office skills
  • Excellent verbal, written, and interpersonal communication skills
  • Strong analytical skills with high attention to detail and accuracy
  • Ability to interact with all levels of an organization
  • Policy Management program experience within financial services environment
  • Policy Exceptions Management experience
  • Professional certifications such as CPA, CSCP, CRCM, CGEIT, CRISC, CITP, CISA, CISSP desired but not required


All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.



  • Information Technology
  • Financial Services
  • Accounting
  • Management
  • Business

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Operational Risk Consultant 5 Policy Management Exceptions Specialist

Wells Fargo
Chandler, AZ

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Chandler, AZ

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