1+ months

Operational Risk Consultant 4

San Francisco, CA
  • Job Code
Job Description

Responsible for developing, implementing and monitoring risk-based programs to identify, assess and mitigate any operational risk that arises from inadequate or failed internal processes, people, systems or external events, while maintaining a balance between risk mitigation and operational efficiency. Will provide oversight to records management compliance with wholesale technology.. Designs and develops testing strategies, methodologies and analyses; evaluates the adequacy and effectiveness of policies, procedures, processes, systems and internal controls; analyzes business and/or system changes to determine impact, identifies and assesses operational risk issues and assigns risk ratings consistent with established policy standards. Consults with business to develop corrective action plans and effectively manages change. Identifies training opportunities; designs/coordinates the development of training materials delivers or coordinates training delivery. Reports findings and develops business cases to influence senior management on the need for controls to mitigate risk. Manage and/or coordinates production of periodic operational risk performance reports for senior management, including trend analysis and recommended strategies.

The Audit Readiness & Response team is a fast paced team in the CIO Divisional Risk team. AR&R partners with Reviewers (WF Audit Services, SOX, FLOD, Regulators, etc.), Risk, and Wholesale Technology to participate in the review lifecycle. This includes audits and reviews, observation analysis, issue validations, and the corrective action (CA) creation, remediation, monitoring, and closure process.

This Operational Risk Consultant will consult with and help meet business needs by providing risk based consulting, recommendations, and participate in initiatives to meet operational risk objectives deemed critical to the Wholesale and Wealth and Investment Mgt (WWT) organization.

Duties include:

  • Interface with Audit and other compliance reviewers, Operational Risk, Technology, Technology business partners, governance councils, and additional compliance teams through the review lifecycle.
  • Provide assistance with gathering required reviewer information or escalations during a review process.
  • Attend reviewer meetings related to informational gathering, status, and observation validation functioning in a consultant capacity.
  • Partner with Technology and key players to analyze, validate, and update documentation related to reviewer identified issues.
  • Consult and create with our technology partners CAs to effectively mitigate risk.
  • Track CA milestones ensuring CAs are on track during CA remediation process, escalating when necessary.
  • Consult and create with our technology partners Issue and CA closing documentation.
  • Partner with validators ensuring Issue and CA validation questions and additional evidence requests are addressed promptly.
  • Consult and create with our technology partners CA and Issue extension requests.
  • Drive Issues, CAs, extension requests, etc. through the designated approval process.
  • Credibly challenge through all part of this process.
  • Issue & CA Reporting and Tracking
  • Status reporting at CTO & CIO levels
  • Documentation creation and cleanup

Required Qualifications

  • 6+ years of experience in compliance, operational risk management (includes audit, legal, credit risk, market risk, or the management of a process or business with accountability for compliance or operational risk), or a combination of both; or 6+ years of IT systems security, business process management or financial services industry experience, of which 3+ years must include direct experience in compliance, operational risk management, or a combination of both

Desired Qualifications

  • Advanced Microsoft Office skills
  • Excellent verbal, written, and interpersonal communication skills
  • Strong analytical skills with high attention to detail and accuracy
  • Ability to interact with all levels of an organization
  • Strong risk management and compliance skills
  • Ability to develop partnerships and collaborate with other business and functional areas
  • Ability to execute in a fast paced, high demand, environment while balancing multiple priorities
  • Ability to facilitate and lead meetings to reach conclusions, identify tasks, record actions, and achieve results

Other Desired Qualifications
  • Experience in records management requirements and how they apply to technology assets
  • Experience creating, monitoring, and closing Issues and corrective actions
  • Knowledge of Audit process, facilitation, mgt response, issue documentation and corrective action management
  • Demonstrated ability to manage multiple strategic and potentially complex initiatives simultaneously and drive issue resolution.
  • Knowledge of SOX/SOC testing requirements, methodologies, risks, impacts.
  • Demonstrated ability to work with team members collaboratively, work through problems and reach decisions that mitigate risk while being in the best interest of the customers supported.
  • Experience in financial and technology related controls
  • Knowledge or experience with some of Wells Fargo risk management and technology platforms and processes such as SHRP, Tableau, WAM, ISPEM submission, Security Plan updates, etc.
  • Relationship management proven track record of building relationships with multiple lines of business, technology, audit, and risk within all levels of the organizational hierarchy including upper levels of management.
  • Ability to multi-task and prioritize in a high volume, high paced dynamic environment with minimal supervision.
  • Self-starter with willingness to push forward through challenges.
  • Strong work ethic and ability to work under tight deadlines.
  • Proven success working with people at remote locations with limited in-person interaction.


All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.



  • Business
  • Financial Services
  • Management
  • Retail / Wholesale

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Operational Risk Consultant 4

Wells Fargo
San Francisco, CA

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San Francisco, CA

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