11 days old
2018-04-132018-05-11

Office 365 Reliability Engineer

Pleasanton, CA 94588
  • Job Code
    614499
  • Payrate
    $46 To $52

Randstad Technologies is currently seeking a talented Office 365 Reliability Engineer to join a well-known client of ours within a location in the Pleasanton area.


The Office 365 Program has moved more than 200,000 email accounts from Lotus Notes to Outlook. When fully implemented, Office 365 will deliver modern, cost-effective technology and allow the client to work smarter, react faster, and collaborate anywhere. The Office 365 Program has need for proactive and reactive engineering-level Skype and Teams support personnel to ensure reliability of services.


Daily Responsibilities



  • This role provides first, second, and third level support to resolve difficult, complex, and sensitive problems with products and applications by meeting customer service standards.
  • This position analyzes and priorities incoming request and applies deep technical expertise to resolve complex problems.
  • This role provides guidance on how to track and develop documentation and complies information related to new technology.


Overall Responsibilities



  • Conducts or oversees business-specific projects by applying deep expertise in subject area; promoting adherence to all procedures and policies; developing work plans to meet business priorities and deadlines; determining and carrying out processes and methodologies; solving complex problems; escalating issues or risks, as appropriate;
  • Follows and develops standard operating procedures.
  • Analyzes and prioritizes incoming requests and alerts.
  • Provides first, second, and third level support to resolve difficult, complex, and sensitive problems with products and applications by meeting customer service standards (e.g., displaying a positive attitude, actively listening, taking ownership, leveraging knowledge, communicating clearly).
  • Applies deep technical expertise to resolve complex problems.
  • Contributes to and maintains the knowledge repository for highly complex technical support.
  • Facilitates troubleshooting efforts in conjunction with lower level support to identify problems.
  • Provides guidance to meet key performance indicators (e.g., performance, availability, capacity).
  • Compiles information (e.g., procedures, installation, configuration) related to new technology


Required Skills



  • Bachelor's degree in related field
  • Minimum (2) years experience resolving engineering-level Skype issues (cloud)
  • Deep understanding of current Teams product, architecturally and roadmap
  • Minimum (2) years experience PowerShell scripting automation of changes and administration for Office 365 tenants


Must be legally authorized to work in the U.S. without sponsorship.

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Office 365 Reliability Engineer

Randstad Technologies
Pleasanton, CA 94588

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Office 365 Reliability Engineer

Randstad Technologies
Pleasanton, CA
US

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