9 days old
2018-05-152018-06-12

NOC Technician

San Antonio, TX 78240
  • Job Code
    621183
  • Payrate
    $23 To $23

Our client here in San Antonio has a immediate need for a NOC Technician for a contract to potential hire role.


Job Description:


- This position is responsible for the proactive monitoring of carrier and enterprise networks.


- Provide remote support with installing, troubleshooting, and maintaining telecom and data networks.


- Perform daily network monitoring using Network Management Systems (NMS).


- Send outage notification emails to customers to report critical network events.


- Create and update trouble tickets.


- Drive technical issues to resolution using remote recovery actions and enlisting support from 3rd parties.


- Keep records of troubleshooting steps, maintenance activities, and system performance.


- Perform initial call-out to sites for down devices.


- Work with the Field Operations and other support specialists to resolve network outages.


- Report any major outages to NOC Operations Supervisor/Manager or designee.



Job Requirements:


- Basic experience of network troubleshooting - TCP/IP, DNS, PING and TRACERT.


- Ability to work day, evenings, nights, and/or weekend shifts on a rotational basis.


- Effective communication and customer service skills


Minimum of 1 year experience working in a NOC environment


We look forward to receiving your resume for this opportunity


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NOC Technician

Randstad Technologies
San Antonio, TX 78240

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NOC Technician

Randstad Technologies
San Antonio, TX
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