9 days old

NOC Technician

San Antonio, TX 78240
  • Job Code
  • Payrate
    $23 To $23

Our client here in San Antonio has a immediate need for a NOC Technician for a contract to potential hire role.

Job Description:

- This position is responsible for the proactive monitoring of carrier and enterprise networks.

- Provide remote support with installing, troubleshooting, and maintaining telecom and data networks.

- Perform daily network monitoring using Network Management Systems (NMS).

- Send outage notification emails to customers to report critical network events.

- Create and update trouble tickets.

- Drive technical issues to resolution using remote recovery actions and enlisting support from 3rd parties.

- Keep records of troubleshooting steps, maintenance activities, and system performance.

- Perform initial call-out to sites for down devices.

- Work with the Field Operations and other support specialists to resolve network outages.

- Report any major outages to NOC Operations Supervisor/Manager or designee.

Job Requirements:

- Basic experience of network troubleshooting - TCP/IP, DNS, PING and TRACERT.

- Ability to work day, evenings, nights, and/or weekend shifts on a rotational basis.

- Effective communication and customer service skills

Minimum of 1 year experience working in a NOC environment

We look forward to receiving your resume for this opportunity


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NOC Technician

Randstad Technologies
San Antonio, TX 78240

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Randstad Technologies
San Antonio, TX

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