5 days old

NOC Technician

Champaign, IL 61820
  • Job Code
  • Payrate
    $12 To $14
job summary:

A NOC Technician 1 assists customers, prospective customers, employees and anyone entering the center in need of knowledge in the use of client's products and services. This position resolves escalated issues and provides procedural guidance, training, and support to members of the Tier1 support team. The NOC Technician 1 fulfills the service of incoming and outgoing telephone calls and support functions. This position will require the same familiarity with the Client's products and services; internet, video and telephone as any technician would possess, using it to assist field technicians, customers and educate Tier1 agents and guests.

location: Champaign, Illinois
job type: Contract
salary: $12 - 14 per hour
work hours: 9 to 5
education: No Degree Required
  • Provide direction in procedure and product support guidance to our customers and Tier1 agents and create call logs and update all cases within the established timeframe.
  • Accept escalated customer issues that may come from Tier1 agents.
  • Respond to telephone calls, emails and faxes within the established response standard.
  • Keep technically abreast of all Client's products and services, bug fixes, software releases, and troubleshooting methods.
  • Assist customers and agents in support of services.
  • Identify and escalate any issues with products and services that impact customer acceptance, satisfaction or retention.
  • Provide additional shift coverage when required.
  • Must have a strong working knowledge of LAN and WAN networks with experience in troubleshooting LAN/WAN, server and TCP/IP networking problems. Proficiency with DNS, DHCP and HTTP
  • Proficiency with Microsoft Windows (2000, NT, XP or Vista), Macintosh, Adobe Acrobat. PC hardware, and Microsoft Office Suite applications
  • Microsoft Windows (2000, NT, XP or Vista), Macintosh, Adobe Acrobat. PC hardware, and Microsoft Office Suite applications
  • General video knowledge (DIRECTV, DISH).
  • General knowledge of different operating systems (Windows, Mac, IOS, Android, etc.).
  • Superior Customer Service Skills: Professionalism, Soft Skills and Phone Etiquette

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.


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NOC Technician

Randstad Technologies
Champaign, IL 61820

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Randstad Technologies
Champaign, IL

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