10 days old
2018-01-082018-02-05
  • Job Code
    594622

Our client currently has an opening in the 24x7 Enterprise Network Operations Center which monitors the end to end solution provided to customers.


This is a first line diagnostics role. It requires the Operator to be keenly aware of validation, diagnostic and analytic responsibilities as well as their purposes in identifying potentially SLA impacting events. Additionally, the Operator is expected to provide exceptional customer and technical support, always focusing on driving incidents and inquires toward closure. To be successful, the Operator will be customer oriented and versed in initial diagnostics work.


This is a 24x7 role and will require shift work.


Responsibilities include:


- Monitoring the end to end business solution


- System issue identification and resolution by applying known first-line fixes or escalating to subject matter experts


- Communicating with both internal and external customers in a professional manner


- Staying up to date with system and solution developments/changes


- Taking proactive measures to address faults and documenting actions taken


- Performing technical system checks and shift readiness reports


- Ensuring that the incident ticketing system is regularly checked for high or critical priority tickets that need escalating to on call teams.


- Maintaining a professional composure and appropriate level of urgency during high severity events


- Ensuring issues with processes, toolsets, operating risks are brought to leadership attention, weighing in on solutions


- Ensuring customers' needs are met and communications are timely, clear and concise


- Providing world class support to both internal and external customers


Qualifications:


- Self-motivated; will work well autonomously and within a team environment


- Previous experience documenting instructions and procedures is a plus


- Minimum of 2 years working in a high pressure network operations center or technical customer support role


- Knowledge of telecom, server, application and/or networking technology


- Flexibility in hours of work, can work some overtime as required


- Ability to follow instructions and perform tasks with minimal instruction


- Detail oriented with excellent organization and communication skills


- Proven ability to drive tasks to closure


- Requires an intermediate knowledge of applications, production support policies and procedures


- Ability to work multiple tasks simultaneously to completion


- Strong written and verbal communication skills


- Intermediate working knowledge of UNIX/Linux, SQL, shell scripting, XML, and a general understanding of encryption technologies (such as PGP and MD5).


- Basic understanding of computer networking and network protocols, such as TP, telnet, HTTP(S), and SSH.


- Familiarity with application and infrastructure monitoring tools and methodologies


- Previous experience in a highly visible, high pressure role

Categories

  • Information Technology

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NOC Operator

Randstad Technologies
Seattle, WA 98104

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NOC Operator

Randstad Technologies
Seattle, WA
US

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