29 days old

NOC Engineer - I, Rotating Shift

Sterling, VA
  • Job Code

Job Details

Job Title
NOC Engineer - I, Rotating Shift

Note:  This is a rotating shift (24/7/365) position.


This is an entry level technical operations position whose main responsibilities include monitoring and administration of production servers, network devices, applications, and systems. This position reports to the Network Operations Center Manager and the quality of work is evaluated based on the quality of results obtained via metrics, feedback from customers, and reports.


  • Perform problem analysis and systems monitoring
  • Perform server OS and hardware maintenance
  • Physical and virtual hardware resource administration
  • Utilizes various network tools for monitoring and testing the network and associated devices
  • Work with engineers regarding monitoring alerts and client issues
  • Provide assistance to identify and troubleshoot Windows, mail delivery and network-related problems
  • Provide weekend and off-hours support, as needed
  • Conduct proactive systems maintenance for client servers
  • Contact clients and internal staff about monitoring events as needed
  • Manage outage communications between mindSHIFT and vendors/customers
  • Maintain client security levels and confidentiality of information
  • Input and manage tickets through our CRM system
  • Generate documentation for processes in the NOC as needed
  • Learn and follow company policies and procedures
  • Perform in a fast paced, high volume environment
  • Perform related tasks as required


  • Associate's degree in computer science or closely related field
  • One or more years of experience in managed IT services
  • Equivalent combination of education, certifications, and experience totaling one year of experience can be substituted


  • Knowledge of networks and TCP/IP
  • Knowledge of Windows Server operating systems
  • Knowledge of Microsoft Exchange and Active Directory
  • Strong teamwork skills and a systems approach to technology support
  • Strong troubleshooting skills and a good foundation of best practices
  • High level of verbal and written communications
  • Customer service experience
  • Ability to deal courteously with all mindSHIFT customers

Ricoh is an EEO/Affirmative Action Employer -- Minorities/Women/Protected Veterans/Disabled.

Req Number



  • Other
Posted: 2018-10-16 Expires: 2018-11-15

Our mission is to imagine change, to create something different, something better — to deliver smarter ways to work. For nearly 80 years we've been transforming the way people work with breakthrough technologies, products and solutions that help businesses grow. And with our drive for innovation, creativity and ingenuity, we'll continue to help you create a blueprint for success.

We inspire our employees to think, create and imagine.

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NOC Engineer - I, Rotating Shift

Ricoh USA
Sterling, VA

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