3 days old
2017-11-212017-12-19

NOC Analyst-II

Charlotte, NC 28202
  • Job Code
    584370
  • Payrate
    $25 To $35

Randstad Technologies is seeking a Tier I or Tier II NOC Technician for a long-term contract with


Job Summary:


We're looking to transform our 24x7 Ops functions and establish a new, best-in-class, command central-style IT Operations Center that will specialize in infrastructure requests, proactive monitoring and issue resolution of our IT Infrastructure and business critical applications.


The IT Infrastructure Analyst will have the exciting opportunity to work on the project team to transform our 24x7 Ops Center.


In addition, provide support for our Enterprise Data Center and Production Application Batch Support teams, interfacing with Event Management, Network Operations, and other Application/Infrastructure teams to proactively resolve issues and service disruptions.


Responsibilities & Duties:


- Primary participate on the Ops Center Redesign and Implementation Project


- Provide monitoring, support, and problem resolution of all data center infrastructure, printing, networking, and batch environments


- Review and Complete Incident, Work Order, e-Form, and Other IT Infrastructure-related requests.


- Lead and Participate in Service Disruption events and Disaster Recovery exercises.


- Assists in determining, planning, and implementing necessary changes to the IT infrastructure as needed.


- Participates on projects teams to provide support and consultation as needed


- Participates in rotational schedule to assist with Heavy Patch Deployment nights (e.g. Thursday and Saturday) - Develop and promote standard processes and procedures.


Basic/Required Qualifications:


- Bachelor degree in Computer Science, or Business (MIS) or related discipline, or 2+ years IT related experience in lieu of the degree


- Experience and Working Knowledge of Windows Server OS


- Experience and Working Knowledge of Windows Desktop OS


- Highly motivated, flexible, and full of initiative


- Ability to lead amongst peers to fulfill requests and resolve issues.


- Ability to analyze, resolve, and document problems and resolution


- Strong Written and Verbal communication skills


- Strong Collaboration and Customer service skills


- Strong interpersonal skills with the ability to work effectively in a team environment


- Proficiency with Microsoft Office toolset


Desired Qualifications:


- Experience and Knowledge of Data Center Working Environment


- Knowledge of Linux, UNIX, and Mainframe


- Knowledge of Batch Scheduling tools (CAWA/ESP, CA7, Zeke)

Categories

  • Information Technology

Randstad utilizes a technology-driven focus with a human touch to provide better staffing and business solutions to organizations around the world. Our team of experts match professionals with available career opportunities in a variety of fields.

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NOC Analyst-II

Randstad Technologies
Charlotte, NC 28202

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NOC Analyst-II

Randstad Technologies
Charlotte, NC
US

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