1+ months

NICE Engineer - Apps Programmer/Analyst 3

Manila, NCR
  • Job Code
About Wells Fargo

Wells Fargo Enterprise Global Services, LLC - Philippines is a subsidiary branch of Wells Fargo Bank, N.A. and a PEZA-registered company with the core business of providing business processing, corporate, and information technology services for Wells Fargos U.S.-based customers. The company started operations in November 2011, with less than 100 team members. Now, the company has over 4,000 team members and continues to grow. It has constructed a three-building facility, all of which are now occupied.

Because of growth, the company is building an additional center in Metro Manila. Currently, the company has two recruitment centers: Wells Fargo Center, 1180 Wells Fargo Drive, McKinley Hill, Taguig City and Ground floor, Uptown Cluster 2 Building, 36th Street, Uptown Bonifacio, Taguig City.

Job Description:

  • Responsible for the support and maintenance of multiple workforce management environments including server and client troubleshooting of complex issues and providing support.
  • Working directly with the vendor to escalate and monitor problems our team is not able to resolve internally. Vendor escalation and ticketing process is specific to each vendor.
  • Documenting, testing and deploying large system upgrades including both infrastructure and application upgrades
  • Provide server application shutdown, restart, and verification support during scheduled maintenance and patching as needed. The resource will be required to log into a Windows server (via Breakglass) and a UNIX RedHat server (via BOKS) to manually shutdown and startup the Workforce Management application.
  • Scripting knowledge: Review process and recommend efficiencies to our patching process
  • The resource will be given access to multiple Workforce Management applications (NICE IEX, Aspect, Verint, Genesys) to verify all functionality has been restored after the maintenance is completed. Deploy changes (scheduled Change Requests) to the enterprise. Work details will be clearly documented and attached to the CR.
  • Send notifications out to the team and LOB before and after any scheduled or unscheduled changes and outages. Monitor trouble ticket queue and work towards resolution. Provide a warm hand-off of outstanding work to next shift


  • Engineering

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NICE Engineer - Apps Programmer/Analyst 3

Wells Fargo
Manila, NCR

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NICE Engineer - Apps Programmer/Analyst 3

Wells Fargo
Manila, NCR

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