24 days old
2017-10-312017-12-17

Newtwork Operations Analyst 3 - Specialized Communication and Trader Services Specialized Voice Services Support

Charlotte, NC
  • Job Code
    5365421-1
Job Description

Network Operations Analyst (NOA3) position is within the Enterprise Technology Infrastructure (ETI) Specialized Communication and Trader Services team (SCTS). SCTS provides trader and non-trader voice support throughout Wells Fargo. The primary responsibility for this role is to support the various lines of business from a voice perspective.


Key Responsibilities Include:
Onsite installations of VOIP and turret devices
Cisco and Turret programming or changes/replacements of various hardware components
Post validations of any upgrades to voice devices
Minor desktop/infrastructure implementations
Perform day to day activities of Moves, Adds, Changes, and Deletions (MACDs)
Major/Minor Projects and infrastructure implementations
Working knowledge of IP PBX, IVR, VoIP, SIP
Understands circuits, direct lines (ARD, MRD) and hoots
Responds to break/Fixes of hardware
Orders, tests, certifies, installs and configures new and upgraded network hardware and software (Cisco and Turrets)
Life cycle management of services requests to ensure our end users are restored in Accordance with our SLAs



Required Qualifications

  • 3+ years of network operations experience
  • 3+ years of Cisco Unified Communications Manager (CUCM) experience
  • 3+ years of Cisco Unity Connection experience
  • 3 + years of experience with VoIP implementation, engineering, architecture, or support experience on Enterprise Solutions with an emphasis on Real-Time Communications such as UC, video, Trader Voice or call recording



Desired Qualifications

  • Excellent verbal, written, and interpersonal communication skills
  • Experience collecting, recording, analyzing and processing information or data



Other Desired Qualifications
  • Understands the trading environment


Job Expectations

  • Ability to work additional hours as needed
  • Ability to travel up to 20% of the time



Disclaimer


All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.



Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

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Newtwork Operations Analyst 3 - Specialized Communication and Trader Services Specialized Voice Services Support

Wells Fargo
Charlotte, NC

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Newtwork Operations Analyst 3 - Specialized Communication and Trader Services Specialized Voice Services Support

Wells Fargo
Charlotte, NC
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