16 days old
2017-11-302018-01-15

Network Operations Analyst 2

Bengaluru, KA 560043
  • Job Code
    21602BR-1
Primary Role Deliverable: 3+ years (voice) network engineering experience. 1+ years enterprise level experience with Cisco Unified Communications Manager, Cisco Unity Connection, Cisco Voice Gateways, Avaya/Nortel TDM environments and SONUS environments Experience mitigating risk for the enterprise by proactively addressing capacity problems or any voice system related issues. Experience participating in enterprise level projects from a Voice Engineering perspective. Experience in implementing Cisco IPT site migrations Experience creating/updating voice system designs. Experience in CUCM 9x & CUC 8.x or higher Experience in MGCP & H.323 Voice Gateways Experience executing change into the above environments CCNA Voice, CCVP or CCNP Voice certification Secondary Role Deliverable: -Excellent written and verbal communication skills -Team player with a desire to learn new technologies -Self-learner and self-motivated -Able to work with minimal supervision -Experience working with engineering and support teams in a highly collaborative manner -Experience in on-shore/off-shore model"


The candidate should be able to visualize the process end to end across functions and assess impact of any process change. Ensures corrective action on exceptions and problems identified, required appropriate information is input and proper procedures are followed. Ensures identified problems are clearly documented and interacts with appropriate parties for timely resolution. Performs ongoing reviews and generates reports summarizing results.


Responsible for coordinating activities and resources in support of technical projects with moderate to high risk and complexity, impacting small number of users and/or departments.
Lead Quality Assurance/Quality Control activities for process artifacts from project Phoenix and Transitions * Manage identified issues to closure in collaboration with other teams * Manage communications from team for own work and team's deliverables * Maintain and upgrade assets used by team for performing its activities (guidelines, checklists, templates, reports etc..) * devise strategies and track progress to ensure program objectives are met.
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