18 days old
2018-01-042018-02-01

Network Engineer III

Alpharetta, GA 30004
  • Job Code
    594057
  • Payrate
    $45 To $52

We are looking for a Network Engineer for a long-term contract in Alpharetta.


NETWORK ENGINEER III


Experience: More than 5 years professional experience.


Education: Bachelor's Degree or equivalent unless otherwise specified. Providing tier 4 support and network disaster recovery expertise.


Key areas of responsibility:


In this role, you will help the client achieve their goal of connecting all of their medical devices in the field to their world-class remote service centers by applying your skills in network design and troubleshooting in order to improve the speed and efficiency of their customer service organization.


Your main activities will be to provide 3rd level support for customer connectivity issues, as well as contributing to projects - design, build out, maintenance and customization of the client's Remote Service Network (RSN) infrastructure. You will also contribute to ensuring overall network uptime and connection oversight in order to quickly resolve issues with the environment.


For the problems that cannot be resolved by Tier 1, or 2 Helpdesk teams, the issue may be escalated to the Network Engineer Tier 3. The Tier 3 support team comprises specialist engineers with skills in particular areas of technology. This team responds to complex networking and application problems and may need to escalate some problems to vendors or work with Health Care Facilities (HCF) to determine root cause and resolution. Tier 3 will be responsible for networking problem resolution, applications technical support, Knowledgebase input and maintenance, and overall customer satisfaction and problem resolution for the (RSN).


Areas of Expertise include:


- Excellent Customer Relations skills


- Solves specific problems independently, working together with network software and hardware suppliers, as well as Field Service Engineers and HCF IT staff.


- Accountable that deliverables meet quality requirements as specified by the relevant quality system (including Wiki).


- Remote Access networking connectivity


- Provides escalation support for complex issues.


- Ensures that solution across platforms is in line with the all relevant network design and architecture guidelines.


- Evaluate/manage the realized service level in relation to the Service Level Agreements, in order to advise/plan projects on improvements of IT operations, or to take corrective actions.


- Ensure proper use of authorizations, in line with internal guidelines and procedures, in order to secure proper use of the system.


- Knowledge of the effects of changing demands on the IT solution.


- Makes proposals for improvement of SLA's on operational level.


- Out of Band Management


- Virtual Private Networks (VPN)


- Experience working with Systems teams that administer mixed Windows and Linux systems domains; experience with networking in an AWS domain a plus.


- Knowledge of and experience with ITIL and process management.


- Thorough understanding of network security and compliance principles, practices, and tooling.


- Strong understanding of advanced network principles and Internet architecture


- Strong understanding of TCP/IP, Subnetting, DNS, and DHCP


- Strong understanding of network access methods including dial-up, ISDN, wired/wireless, xDSL, T1, DS3


- EIGRP, HSRP, BPG, VSRP, and OSPF


- Advanced knowledge of network topologies and networking components including routers, switches, VPN Concentrators, and firewalls (hardware/software)


- CCNA Required and up to date


- Expertise with spreadsheets and data analysis tools


- Excellent analytical and problem solving skills


- Excellent root cause troubleshooting skills


- Excellent oral and written communication skills


- Self-motivated


- Strong team player and self-starter

Categories

  • Information Technology

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Network Engineer III

Randstad Technologies
Alpharetta, GA 30004

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Randstad Technologies
Alpharetta, GA
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