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Network Engineer 4 - Sonus Engineer

Wells Fargo

Des Moines Township, MN
Job Code:
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Job Details

Job Description

The team member will join the Telecommunications Engineering and Integration team. The primary role will be the design, configuration and maintenance of the IP-based corporate telephony infrastructure utilizing multiple, high availability based Session Border Controllers and associated carrier infrastructure. Additional responsibilities include (but not limited to): Execute change into the above environments via the WF change control process, and assist on mitigating risk for the enterprise by proactively addressing capacity problems or any voice system related issues. Participate and/or lead enterprise level projects from an engineering perspective, responsible for creating/updating voice system documentation and designs with responsibilities for designing, implementing, testing, and researching industry best practices and applying them to the solutions implemented within Wells Fargo voice solutions. Serves as a high level technical resource on Foundational Process definition, certification, Risk Analysis, CORT remediation, reporting for the Session Boarder Controller platforms, and carrier infrastructure.

Planning, analysis, design & implementation of all voice telecom circuit services to include T1 s, PRI s, CLID, SIP trunking and Concurrent Call Path (CCP). Design TDM and SIP voice capacity across voice platforms against current configurations to provide diversity (Carrier, POP/Switch and Local), scalability (supporting forecasted and organic growth) and supportability (services that are proven and stable). Provide TDM and/or SIP voice capacity sizing based on requirements and analyze call flow details/volumes while applying Erlang traffic management, Call Admission Control, call flow trends and defined thresholds for voice capacity.

Develops and provides specifications for complex voice systems, design and test Voice / IPT communications solutions. Designs complex system upgrades. Leads the evaluation of vendor proposals, conducts network studies and traffic analyses, supports the development of network architectures, prepares forecasts of network traffic and capacity, and recommends modifications to the network configurations that reduce costs or improve service. Will serve as a high level technical resource for large-scale Voice/IPT communications issues. May direct or serve as a mentor to less experienced staff.

Required Qualifications

  • 5+ years of experience in network operations, network engineering, or a combination of both
  • 5+ years of Sonus experience
  • 5+ years of Telephony experience
  • 2+ years of data collection and reporting experience
  • 2+ years of data analysis experience
  • 2+ years of Cisco UCCE experience
  • 2+ years of Genesys call system experience
  • 2+ years of NICE Call Recording experience
  • 2+ years of SharePoint experience
  • 3+ years of experience in one or more business intelligence tools

Desired Qualifications

  • Excellent verbal, written, and interpersonal communication skills
  • Knowledge and understanding of telecom: circuit engineering, design, and deployment
  • Knowledge and understanding of protocol analyzer tools for network performance and capacity analysis or planning
  • Knowledge and understanding of TCP/ IP (Transmission Control Protocol/Internet Protocol)
  • Knowledge and understanding of technology performance: tuning, core analysis, reviewing traces files and error logs
  • Knowledge and understanding of network Capacity Engineering at the enterprise level for and voice data
  • Knowledge and understanding of mitigating risk for the enterprise by proactively addressing voice capacity problems or issues
  • Knowledge and understanding of telephony: voice system/capacity designs, creation, or updating
  • Ability to research, design, implement, and test industry best practices
  • Knowledge and understanding of carrier class network whole range of network transport interfaces including both analog and optical delivery methods
  • Knowledge and understanding of analytical methods used to: measure and communicate key performance metrics (KPIs)
  • Knowledge and understanding of analytical methods used in: statistical analysis, modeling, and reporting
  • Knowledge and understanding of SQL Server Reporting Services (SSRS)
  • Knowledge and understanding of integration call center applications
  • Knowledge and understanding of call routing and call reporting dynamics
  • Knowledge and understanding of telephony: Call Admission Control (CAC) development and designs for enterprise level UC environments and networks
  • Knowledge and understanding of Session Border Controllers (SBCs)
  • 5+ years of data analysis experience
  • 5+ years of data collection and reporting experience
  • Knowledge and understanding of business intelligence development and reporting
  • Knowledge and understanding of business intelligence solutions and implementations
  • Advanced Microsoft Office (Outlook, Excel, Word, PowerPoint, LiveMeeting and SharePoint) skills

Other Desired Qualifications
  • 7+ years of experience SBC/Gateway, SONUS GSX/PSX/EMS/DSI/SWe/52XX/7XXX Series Technologies and NetScore applications
  • Ability to work nights, weekends, and/or holidays as needed or scheduled
  • Flexibility to work in a 24/7 environment, including weekends and holidays

Street Address

AZ-Chandler: 2600 S Price Rd - Chandler, AZ
MN-Minneapolis: 255 2nd Ave S - Minneapolis, MN
IA-West Des Moines: 7001 Westown Pkwy - West Des Moines, IA
NC-Charlotte: 1525 W Wt Harris Blvd - Charlotte, NC
AZ-PHX-Northwest Phoenix: 2222 W Rose Garden Ln - Phoenix, AZ
MO-Saint Louis: 1 N Jefferson Ave - Saint Louis, MO
VA-Glen Allen: 4340 Innslake Dr - Glen Allen, VA


All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

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