13 days old
2018-01-032018-01-31

Network, Desktop Systems Specialist

Atlanta, GA 30329
  • Job Code
    594063
  • Payrate
    $19 To $21

40 hours per week.


This position requires availability during the hours of 8:30 AM - 9:00PM Eastern Time. Eventually, it will involve on-call support over weekend/evenings


This position will provide Level 2 phone based technical support for external networked desktop systems. Installs, configures, and troubleshoots servers, workstations and peripherals in a heterogeneous environment. Troubleshoots operating systems, computer hardware (including peripherals), network connectivity, virus and spyware, fax application, MS Outlook, pharmacy automation, Active Directory and small domains. Communicates technical information to both technical and non-technical personnel. Recommends hardware and software solutions, including new acquisitions and upgrades. The successful applicant will possess exceptional customer service skills, be detail-oriented and take pride in quality of work while working under established SLAs.


Position Description


Provides technical support to internal or external networked/ desktop systems. Installs, configures, and troubleshoots workstations, and servers in a heterogeneous environment. Maintains password security, data integrity, and file system security. Communicates highly technical information to both technical and nontechnical personnel. Recommends hardware and software solutions, including new acquisitions and upgrades.


Minimum Requirements


2+ years experience in desktop and networked systems support


Critical Skills


At least 1 year experience with call center environment required


Hardware, Server, Workstations and peripherals experience (Windows XP, Server2003 environment) required


Strong communication skills required


Installing, configuring and troubleshooting networks and hardware required


Additional Knowledge & Skills


Windows 7, Windows Server 2008, SQL Server 2008 knowledge preferred


Unix Administration experience a plus


Experience with Terminal Services and SQL Database preferred


Business and technical writing experience a plus


Education


4-year degree or equivalent experience desired


Certifications/Licensure


Microsoft MCP Certification and/or MCSE and/or A+ Certification desired

Categories

  • Information Technology

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Network, Desktop Systems Specialist

Randstad Technologies
Atlanta, GA 30329

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Randstad Technologies
Atlanta, GA
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