23 days old

Network and A/V Support Associate

Herndon, VA 20171
  • Job Code
    578558

Function as a liaison between client facilities, network operations, and customer support teams during design, implementation and support of IT services for new client locations.


General Responsibilities: List of functions/support of activities in bulleted form



  • Preparation and submission of floor plans and documentation for LAN and WAN network projects
  • Preparation and submission of requirements and documentation for AV and conferencing project
  • Monitor, track and prioritize assigned tasks and trouble tickets. Escalate where applicable.
  • Escort non-client personnel supporting client IT networks, equipment and services
  • Install and provide desktop support for Windows Operating System, Microsoft Office and Adobe software.
  • Troubleshoot and support network issues
  • Provision and deploy laptops, desktops, and accessories
  • Assist with production of knowledgebase articles for frequently encountered issues
  • Travel to other facilities, as required.
  • Perform other duties, as assigned.

Mandatory Skills Requirements: List in bulleted format



  • At least two (2) years experience with business network support, design and configuration
  • At least some experience supporting business conference room and audio visual systems
  • At least two (2) years experience with Microsoft Windows OS and Microsoft Office
  • Ability to communicate clearly and effectively in writing without spelling or grammatical errors

Other Skills Preferred: List in bulleted format



  • Experience with Microsoft Visio, AutoCad or other basic design platform for floor plans
  • Experience in customer service with a focus on customer satisfaction.
  • A+, Security+ or Network+ Certification

Categories

  • Information Technology

Randstad utilizes a technology-driven focus with a human touch to provide better staffing and business solutions to organizations around the world. Our team of experts match professionals with available career opportunities in a variety of fields.

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Network and A/V Support Associate

Randstad Technologies
Herndon, VA 20171

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Network and A/V Support Associate

Randstad Technologies
Herndon, VA
US

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