14 days old
2017-11-102017-12-08

Network Administrator

Boston, MA 02109
  • Job Code
    583631
  • Payrate
    $85,000 To $900,000

OVERVIEW:


Reporting to the Director of Network & Support Services, the Network Administrator (Boston, MA) will provide expertise, advice and support for the organization around network architecture and operations. You will also provide support for the mission critical servers, users, and applications sustaining the organization's locations across the United States. This will be a lead position in Network Infrastructure with responsibility for maintaining the current environment in a large wide area network, planning and detailing scope changes as new equipment and servers are added to the network.


The current IT environment supports an estimated 800+ staff, 2000+ students, 1500+ workstations, and 15 servers. Equipment includes but is not limited to: desktops and laptops (Lenovo, Dell and HP), Dell PowerEdge servers, HP printers, some fax and copier service, Sophos firewalls, Routers and Dell PowerConnect and Cisco Meraki switches and wireless access points, and smart phones. Software includes but is not limited to: Microsoft Windows 8.1 and 10, MS Office (O365 and Office 2016), MS Server (2012 & 2016), Exchange 2016, Backup and Recovery, and MS Hyper-V.


This individual will also act as a point of escalation for junior support staff. You will support, or lead, organization-wide information technology projects. A successful Network Administrator (Boston, MA) will continually keep abreast of industry technology, and will proactively analyze, recommend, and implement new solutions.


In keeping with the organization's values, the Network Administrator (Boston, MA) may also interact with students on occasion, as a mentor, group facilitator, and advocate, participating in building a positive educational environment.


We understand that people gain skills through a variety of professional, personal, educational, and volunteer experiences. We encourage candidates to review the key responsibilities and qualifications below. If you believe you have the transferable skills necessary to fulfill the responsibilities of this role, we encourage you to apply.


KEY RESPONSIBILITIES:


As a senior support team member



  • Support, mentor and cross train team members.
  • Keep abreast of job knowledge by participating in educational opportunities, reading professional publications/industry trade journals, maintaining personal networks, and participating in professional organizations
  • Other duties as assigned


As a direct support provider



  • Provide excellent customer support services to all staff and students, supporting computers, printers, phones, infrastructure services and other peripheral devices for all the organization's Sites across the Unites States
  • Work with the IT team to define and continually update hardware and software standards
  • Monitor network performance using PRTG, Meraki, Wireshark and other software, and act as escalation point for technical requests
  • Optimize and maintain network equipment and operations to ensure minimal downtime and unplanned service interruptions
  • Assist or lead office relocations, expansions and setups as they pertain to IT Infrastructure and services
  • Analyze and resolve network performance and connectivity issues
  • Perform routine system maintenance, including system updates, log checking, etc.
  • Provide individual or small-group training on computer applications
  • Support Audio & Video (including video conferencing systems)
  • Consult with user community on range of often-complex hardware, software, and operating system issues
  • Log all requests, problems and resolutions in Zendesk ticket tracking system


As a National team member



  • Serve as a key member of the National IT group, liaising with local sites on all IT issues and projects
  • Work with the rest of the IT leadership team to improve the way technology is delivered to the enterprise, including finding, implementing, and documenting integrated solutions to computer and network problems
  • Innovate and think outside the box regarding how to do things better and faster, particularly in regards to IT infrastructure and classroom technology solutions
  • Assist the Director of Network and Support Services to develop best practices and implement industry standards, define procedure documentation
  • Join and sometimes facilitate group sessions with students
  • Facilitate, contribute and participate in staff meetings and trainings


QUALIFICATIONS:



  • 5+ years of combined training and experience supporting Windows-based IT systems required
  • The following certifications are a plus: Network+, Security+, CCNA, MCSA, MCSE
  • Thorough knowledge of networking standards including, IPsec, SSL, VPN, TCP/IP, DNS, DHCP, VLANs, layers of the OSI Model and routing protocols
  • Extensive, in-depth knowledge and experience with managed switches, firewalls and wireless access points
  • Knowledge of Storage Area Network (SAN) configuration, management and troubleshooting a plus
  • Experience with WAN optimization/acceleration technology is a plus
  • Experience with planning, overseeing and implementing IT Infrastructure based projects a strong plus
  • Experience with Intrusion Detection Systems, including the ability to analyze, implement, document and defend vulnerability patching preferred
  • Strong knowledge and experience in Microsoft Server technologies, including Active Directory, IIS, SharePoint and Group Policy highly desirable
  • Knowledge of Windows operating systems, Microsoft Office applications, and Windows Deployment Services (or similar disk imaging software). Experience with Office 365 and MS Lync administration a plus
  • Demonstrated reliable and methodical approach to troubleshooting issues and maintenance of systems
  • Experience troubleshooting, upgrading and repairing desktop and notebook hardware
  • Excellent interpersonal and customer service skills, including solid verbal and written communications
  • Strong organizational and time management skills with exceptional attention to detail
  • Ability to handle a large volume of wide ranging user requests in a fast-paced and highly visible entrepreneurial environment
  • Must be able to lift equipment (up to 25lbs)
  • Must be able to travel to sites across the United States, up to 25%
  • A passion for working with urban young adults, an unshakable belief in their potential and a strong commitment to the mission of the organization
  • Understanding of the Opportunity Divide and its drivers
  • Commitment to diversity and inclusion

Categories

  • Information Technology

Randstad utilizes a technology-driven focus with a human touch to provide better staffing and business solutions to organizations around the world. Our team of experts match professionals with available career opportunities in a variety of fields.

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Network Administrator

Randstad Technologies
Boston, MA 02109

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Boston, MA
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