6 days old

MS Dynamics CRM Application Engineer

Airlines Reporting Corporation
Arlington, Virginia 22201
  • Job Type
  • Job Status
    Full Time
  • Shift
    1st Shift

The position requires deep technical expertise in Microsoft Dynamics Customer Relationship Manager (CRM), a corporate system, and related technologies to assist and deliver solutions to complex technical issues related to CRM, participate in CRM architectural discussion with Enterprise Architecture team, mentor and assist the team in providing quality solutions related to CRM, be able to communicate to the business team effectively, and work with cross functional teams to deliver solutions.




  • Provide technical expertise in Microsoft Dynamics CRM and related technologies to support business needs and use of the CRM application. Work with cross-functional teams to define and deliver CRM solutions.

  • Troubleshoot and resolve production issues (software bugs, data issues, and system configuration issues)

  • Work with the project team to provide database support for CRM tools and applications through source to target mapping (i.e. CRM form fields to database). Develop and support data integration jobs using Scribe.

  • Develop and support integration solutions of MS Dynamics CRM with Sharepoint (Office 365), Outlook and Web Services (SOAP, REST, JQuery & ODATA Query) consumption and development.

  • Provide technical assistance and mentoring to the team and business users.

  • Take part in the architectural discussion and work with various teams for the impact analysis and best practice suggestions


Education and Work Experience Required

  • Bachelor’s Degree

  • 3 – 5 years of experience

  • Deep Know-How and proven record of Microsoft Dynamics CRM Implementation life-cycle

Specific Knowledge and Skills

  • Good knowledge of Microsoft Dynamics CRM concepts (i.e. Configuration, Customization, Workflow, Integration, etc.)

  • Functional understanding of Microsoft Dynamics CRM integration methods (SSIS, Web services, Scribe Insight, Scribe Online)

  • Good knowledge of CRM SDK and Developers Toolkit

  • Good knowledge of CRM forms, screens, views, workflows and reports development

  • Knowledge of Programming languages – C#, VB.net, ASP.NET, HTML, JavaScript, Silverlight

  • Knowledge of CRM development or integration best practices

  • Understanding of SQL Reporting Services and MOSS/SharePoint (Office365) Services


EOE   M/F/D/V   Females and Minorities Encouraged to Apply


About ARC

ARC powers the U.S.-based travel industry with premier business solutions, travel agency accreditation services, process and financial management tools, and powerful data analytics. In 2013, ARC settled $86 billion worth of carrier ticket transactions for more than 9,400 travel agencies with 15,000 points of sale. By providing world-class business services and products, ARC enables participating agencies and 191 carriers to focus on what's important - increasing their revenue.

  • All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin. We are also an equal opportunity employer of individuals with disabilities and protected veterans.
  • Please view Equal Employment Opportunity Posters provided by OFCCP here.


  • Information Technology

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MS Dynamics CRM Application Engineer

Airlines Reporting Corporation
Arlington, Virginia 22201

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Airlines Reporting Corporation
Arlington, Virginia

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