13 days old
2018-04-132018-05-11

Monitoring Engineer

Atlanta, GA 30339
  • Job Code
    614383
  • Payrate
    $40 To $50

Monitoring Engineer


POSITION DESCRIPTION:


The Monitoring Engineer III is responsible for helping design, build, manage, and support the tools used to monitor the enterprise IT environment for shared services and our customers. The monitoring engineer will provide best practice architecture and configurations to make sure our environment is monitored 24/7. The Monitoring Engineer will evaluate new tools and integrations with existing tools to continuously improve the monitoring platforms we support. The Monitoring Engineer will provide dashboards, analytics, and research into monitoring results for customers and metrics usage.


QUALIFICATIONS:



  • Bachelor's degree or equivalent work experience
  • Knowledge of Linux and Windows Server Operating Systems
  • Strong knowledge of TCP/IP networking concepts.
  • 2+ years development experience integrating systems through RESTful APIs and coding / scripting in Python, BASH, PowerShell, JavaScript.
  • 4+ years' experience administering monitoring technologies including but not limited to: Nagios, Centreon, SolarWinds, ExtraHop, AppDynamics.
  • 2+ years' experience administering log collection platforms, Splunk, ElasticSearch, vRealize Log Insight
  • 3+ years Infrastructure support experience: Dell and Cisco Computer hardware, Cisco networking, Virtual environments including VMware, Hyper-V and Oracle VM; Public cloud environments including Azure and Google Cloud Platform.
  • Exposure to data analytics and dashboard building for tools like Splunk.
  • Understanding and experience using Puppet or BigFix automation tools.
  • Excellent technical documentation and communication skills with the ability to articulate business requirements into new technologies.
  • Previous NOC/Monitoring experience.
  • Familiar with server and datacenter infrastructure implementation and operations management.
  • Demonstrated strong analytical skills and technical problem-solving skills.
  • Strong customer service skills with high level of professionalism.
  • Self-motivated and can work with minimal supervision.


RESPONSIBILITIES:



  • Ensuring proper and complete monitoring of all servers, applications, network devices, and connections using specific monitoring tools.
  • Taking ownership of and administering monitoring tools.
  • Identify gaps in monitoring processes and operations. Work with teams to mitigate the gaps identified.
  • Work with Operations technicians and engineers to improve service levels, monitoring techniques and incident analysis.
  • Research new technologies and industry advances in infrastructure monitoring.
  • Provide thorough research of issues and reports to escalation teams.
  • Perform proactive health checks as part of normal operations of the monitoring infrastructure.
  • Maintain awareness of network activities, upgrades, and maintenance.
  • Integration of the monitoring tools with ServiceNow or other platforms.
  • Managing and supporting the production tools environments, and our customers, including troubleshooting, maintenance, and upgrades, both in hours and through out of hours on-call support.
  • Performing training for customers and team members on the tools we use.
  • Help develop and support best practices across the entire organization.
  • Experience overseeing (from a technical perspective) multiple projects.
  • Document and follow all change control procedures.
  • Other duties as assigned.


Competencies:


Achievement oriented; communication; customer focus; computer skills; decision making; dependability; initiative; judgment; leadership; planning and organizational skills; problem solving; reliable; teamwork; delivers results; interpersonal skills; multitasking; people development; project management; quality.

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Monitoring Engineer

Randstad Technologies
Atlanta, GA 30339

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