7 days old

Mobile Device Technologist

Washington, DC 20433
  • Job Code

* Configuring and troubleshooting multiple mobile devices including but not limited to: iOS and Android Smart Phones and tablets.

* Configure User's mobile device for k mobile apps, VPN and SecurID authentication solutions

* Providing VPN support including configuring, troubleshooting and training.

* Install, troubleshoot, configure and document changes required to make identified applications to work in the mobile device environment

* Troubleshoot, provide work-around, and permanent fixes to issues identified in the mobile device environment and remote access (VPN) solution

* Resolve remedy tickets opened on Mobility support services

* Serve as subject matter expert point of contact for the Help Desk, application owners and tier-3 support teams on issues related to the mobile device environment

Educational Qualifications and Experience:

* Education: Associates Degree 4 year of experience

Required Skills/Abilities:

* In-depth experience in supporting iOS, Androids, Windows and other smartphone tablets

* In depth knowledge and experience in Mobile device configuration, app installations and troubleshooting.

* In-depth understanding of MobileIron or other Mobile Device Management systems (MDMS) as it pertains to mobile device support

* Excellent client management, verbal and written communication skills

* Extensive experience in using Remedy ARS

* Ability to work independently and collaboratively, outside of comfort zones

* Outstanding communication skills including the proven ability to convey complex ideas through clear communication, concise reports, and effective oral presentations.

* Excellent understanding Microsoft Outlook, and Windows platforms.

Required Skills Customer Service - Verbal and Written Skills;Mobile Device Troubleshooting for iOS and Android;Basic Computer Networking Skills;Mobile Device Management Experience;Microsoft Office (Outlook, Work, Excel) Experience;


  • Information Technology

Randstad utilizes a technology-driven focus with a human touch to provide better staffing and business solutions to organizations around the world. Our team of experts match professionals with available career opportunities in a variety of fields.

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Mobile Device Technologist

Randstad Technologies
Washington, DC 20433

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Mobile Device Technologist

Randstad Technologies
Washington, DC

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