3 days old

Mid-Level Product Specialist

Alpharetta, GA 30022
  • Job Code
  • Payrate
    $78,000 To $82,000

Our client located in Alpharetta, GA is seeking a Mid-level Product Support Specialist to join their company. The Product Support Specialist is responsible for driving these technical opportunities to resolution via automation, full system support and analysis. Product Support works directly with internal departments within the organizations. The Product Support Specialist is required to have broad and deep knowledge of software and hardware products, understanding of client's business and customers' business functions, and superior customer service and troubleshooting skills.

Job Responsibilities:

  • Escalation point for the Service Desk.
  • Custom training for the Service Desk for recurring problem identification, troubleshooting techniques and general product knowledge.
  • Ensure CRM tasks are fully documented and resolved or escalated to Development within SLA guidelines.
  • Lead simple to medium complexity technical and process improvement projects that will increase productivity, customer service, system stability, etc.
  • Provide end-to-end troubleshooting of the client's systems.
  • Provide root cause analysis and recommend solutions for advanced support issues.
  • Proactively follows through on customer issues to ensure customers concerns are addressed accurately and promptly.
  • Adhere to the formal Change Control Process.
  • Implement emergency fixes for critical issues.
  • Execute installation activities for releases as necessary and provide post-implementation support.
  • Provide 24/7 on-call support, on a rotational basis.
  • Assist in running Beta/pilot programs.
  • Travel up to 25%.

Job Requirements:

  • Bachelor degree in electronics, computer science, or related field.
  • Advanced knowledge with Windows desktop/server platforms and/or UNIX, Microsoft Office products, SQL Server and/or Oracle database management and queries, Networking, and Scripting
  • 4+ years of experience working on or directly with a Technical Service Desk
  • High degree of analytical skills; able to complete methodical root cause analysis
  • Ability to lead projects activities
  • Excellent communication, documentation, and customer service skills
  • Highly preferred Perl and .Net Framework knowledge

If you are interested in learning more about this exciting opportunity, please reach out to Ashley @ 678-867-3010 or send resume to [email protected]


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Mid-Level Product Specialist

Randstad Technologies
Alpharetta, GA 30022

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Randstad Technologies
Alpharetta, GA

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