3 days old

Maximo Support Analyst

Matthews, NC 28105
  • Job Code
  • Payrate
    $30 To $34

Maximo/Remedy Support Analyst

Job Description:

The EAM Systems Support Analyst ensures the assignment of Remedy work/problem tickets to analysts on the EAM Portfolio Business Support team, performs follow up on existing tickets to ensure they are closed timely and are being processed effectively for users of EAM Systems and works to address tickets containing user problems or issues. This will encompass the need to perform troubleshooting and resolution of tickets as knowledge grows. Successful candidate is expected to address/resolve user issues in a timely manner, perform assigned testing either targeted or end to end testing. Keen analytical and researching skills are a must. Distinct knowledge of Primavera and other project controls related applications is a key requirement. Knowledge of other systems used at Client are desired as well as experience/knowledge of the Utility Electric Transmission business.

Duties & responsibilities Duties would include the following:

-Resolution of user issues

-Ensuring new tickets arriving in the PICCASO/Remedy queue are assigned

-Ensuring new tickets contain the proper information that would be needed by the researching analyst (fact finding) -Perform follow up duties of tickets to control the number of aging tickets in queue. Follow up could consist of following up with the submitter of the ticket or the assigned analyst (or both) with the goal of providing the best experience for the user while ensuring tickets are closed timely

Basic Qualifications

-Ability to understand and quickly pick up on the process used

-Ability to work with limited direction / able to take limited direction and work independently

-Working knowledge of the Maximo application, specifically Work and Asset Management

-Demonstrated ability to quickly learn and utilize new technology/applications on a routine basis.

- Ability to multitask and to work effectively in a changing environment with numerous distractions and interruptions. -Demonstrated analytical and problem solving skills.

-Demonstrated strong interpersonal, customer relations skills.

-Strong oral and written communication skills.

-Experience working in a team environment

-Proficient in use of Microsoft Office applications (Work, Excel, PowerPoint, Access)

-Basic understanding of the Remedy applications or other ticket management software

-Prior experience in user functional support of applications is desired.

-Work hours = 8am to 5pm (typical) - overtime may be required some weeks to include early mornings (6am) and late evenings (7pm).

Education requirement: 4yr degree in Business or Computer technologies

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Maximo Support Analyst

Randstad Technologies
Matthews, NC 28105

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Randstad Technologies
Matthews, NC

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