9 days old
  • Job Code
  • Payrate
    $100,000 To $110,000

Reporting to the Executive Creative Director, this hands-on role gets the opportunity to be a UX thought leader, deliver exceptional user experiences driven by customer data/insights and business goals, solve complex business problems through design thinking, lead and inspire a small team, and work directly with amazing clients. As part of the growing experience design team, you'll partner with UI designers and content developers to translate user and business needs into beautiful customer-focused websites. Not to mention collaborating with our team of rock star digital strategists, data analysts and developers to see the entire project through - no outsourcing to 3rd parties here.

We are looking for smart, empathetic, kind, passionate, fearless people who have a strong sense of ownership. You must be a self-starter, responsive, flexible, and able to succeed within an open and collaborative peer environment. We are going to be scrappy and tackling complex ambiguous problems - you and your team will be responsible for developing best-in-class user experiences in a fast-paced and fun environment. Attention to detail is key, as well as the ability to scope UX effort and work on multiple client engagements concurrently. Never a dull moment. Always learning something new!


  • Combine data, research, and user insights with best practices to provide leadership in creating innovative and effective brand experiences for a wide variety of large scale B2B and B2C websites (global and national)
  • Conduct user research, usability studies and A/B testing for continued improved user engagement
  • Define use cases and UX requirements, user flows, wireframes, clickable prototypes aligned with business goals and user expectations
  • Develop and maintain detailed user requirements, guidelines and pattern libraries
  • Lead UX workshops
  • Consult and collaborate with clients to clarify business challenges, identify user needs, motivations and behaviors, and lead your team in creating on-brand, UX solutions that meet business goals and user requirements
  • Present your team's work to clients for review and feedback
  • Mentor your direct report, encourage and identify opportunities for their growth
  • Identify and cultivate additional business opportunities with existing clients
  • Manage and scope team deliverables, set priorities, and direct the UX team to ensure project work is done on time and on budget
  • Oversee day-to-day operations, manage resource capacity, timesheets, recruit UX talent
  • Join us on new business pitches and provide thought leadership in the form of blog content, speaking opportunities, webinars, research

Job Skills:

  • 5-10 years proven experience creating prototypes and highly detailed wireframes for complex user flows on web and mobile for public-facing websites including e-commerce
  • Experience developing UX architecture for large content sites (10,000+ pages)
  • Solid experience guiding and conducting user research and usability testing
  • Ability to understand detailed user, content and functional requirements and translate technical requirements into best-in-class, engaging interfaces.
  • Hands-on UX skills: card sorting, tree testing, persona development, gathering user requirements, creating user flows, ethnography, customer journey mapping, etc.
  • Expertise in iterative user-centered design, design-thinking methodologies, current UX trends and best practices
  • Excellent communication skills including the ability to present complex UX ideas clearly to our clients
  • Clients just fall in love with you <3
  • Experience managing and team building, mentoring and developing people
  • Ability to work independently and as part of a team, efficiently and demonstrate action in a fast-paced, tight design schedule, and sometimes ambiguous environment
  • Eagerness for innovation and taking UX further (explore AI, machine learning)
  • Strong writing skills and POV for UX thought leadership
  • Can-do, I'll figure it out, driven, positive, entrepreneurial attitude
  • Growth mindset
  • UX software experience (Axure, InVision, Morae, etc.)
  • Agency experience tracking your hours, working within scope, successfully completing multiple diverse deliverables on time
  • Bachelor's or Master's degree in design, human-computer interaction (HCI), anthropology, computer science, psychology or equivalent professional experience


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Manager, UX

Randstad Technologies
Chicago, IL 60640

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Randstad Technologies
Chicago, IL

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