30 days old

Manager, Software Engineering

Raleigh, North Carolina 27612
  • Job Type
  • Job Status
    Full Time

Our purpose is to serve the nation with the single most trusted and capable health information network, built to increase patient safety, lower costs and ensure quality care. 

What You’re Like


You have a relentless desire to get stuff done. A true champion of the collective objective, you’re energized by applying your expertise with a group of talented people to achieve something important, together. You’re curious and passionate about new technologies and cutting-edge innovation, and you enjoy pulling together complex pieces of a puzzle to deliver a powerful and meaningful end-product. You’re a translator between people and teams that don’t use the same lingo. You don’t settle for short-term gratification—you’re into long-haul, incremental efforts that require endurance, patience and next-level collaboration.

What We’re Like
Surescripts Network Technology and Operations (NT&O) is comprised of smart people who love to work towards a common goal, often delivering an innovative, industry-leading solution to the healthcare marketplace. We pride ourselves on quality work that’s grounded in complete transparency and accountability. When a project goes off the rails—and they do from time to time—we rally around each other to fix it and move on. While our gratification is often the result of a months-long effort, we never tire of delivering a huge result that has an exponentially positive impact on the healthcare system—whether it’s quality, cost or patient safety.

OK, But Here’s What It’s Really Like

Working at Surescripts NT&O, your thinking cap will always be on. You’ll be challenged to make sure that disparate, cross-functional pieces come together to create a desired result. You might swarm around some work if you think a milestone is about to be missed. You’ll work to quickly understand diverse technologies, and establish and maintain relationships with groups who see and talk about things differently.

Job Summary     

The Manager of Software Engineering works with a variety of teams in order to effectively handle Level 3 technical issues by providing software development and engineering support to Surescripts products and services. He/she prepares adequate resources in order to keep staff up to date with Surescripts maintenance needs. The Manager of Software Engineering continually works to improve Surescripts speed and security by developing initiatives that will lead Surescripts forward.


  • Providing software development and engineering support to Surescripts product team to deliver and maintain Surescripts products and services.
  • Continuous improvement of the workflows and processes used to develop and maintain Surescripts’ products and services including collaboration across Surescripts’ departments to implement improvements.
  • Developing technical and professional skills of engineering staff to meet the product development requirements of the business.
  • Providing the staff resources needed to meet all software release, update, and maintenance requirements for assigned Surescripts product and service lines.
  • Managing third level support and escalations for products developed and supported by assigned Agile Teams.
  • Driving application security, quality, agile and development best practices and initiatives.
  • Collaborating across QA, Database Engineering, SOC, Network, Architecture and Product teams.


Education and Years of Experience

  • Bachelor degree in Information Technology, Computer Science or related fields and 5 to 8 years of experience or equivalent


Preferred Qualifications

  • 8 +  years of  Software Development experience
  • 2 +  years of experience in software application design and development in the healthcare IT field
  • 2 + years of experience with a standard project management methodology
  • Leadership role in an Agile Environment.   Manager, Product Owner or Technical Lead

Skills for Success

  • Able to manage self-organizing teams
  • Leading through collaboration and working as a servant leader
  • Guiding staff in the development of career development by providing guidance, possibilities and resources for people to grow as a professional
  • Ensuring everyone in the organization has focus on creating customer-value
  • Ability to effectively set goals and track metrics
  • Creating / maintaining a culture of trust


Surescripts is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate on the basis of race, color, religion, age, national origin, ancestry, disability, medical condition, marital status, pregnancy, genetic information, gender, sexual orientation, parental status, gender identity, gender expression, veteran status, or any other status protected under federal, state, or local law.



Posted: 2019-03-19 Expires: 2019-05-18

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Manager, Software Engineering

Raleigh, North Carolina 27612

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