12 days old
2017-11-292017-12-27

Mac PC Support

McKinney, TX 75070
  • Job Code
    589697
  • Payrate
    $20 To $25

Mac/PC Support Specialist a hands-on individual who is technically competent, self-starting and resourceful to support it's 100+ PC and Mac users. This position will support desktops and laptops running multiple operating systems (Windows and Mac), A+ or other industry certifications are a plus. The candidate must also have a solid understanding of Mac applications, network printing and general network troubleshooting procedures. We offer a competitive rate of pay and a comprehensive benefits package. The position will work closely with senior technical staff to deliver the company goals and commitments.


Responsibilities Include:



  • 1st level of support for desktop applications, network connectivity and printing problems or instruction
  • Friendly presence and helpful attitude
  • High interpersonal skills in team work/cooperation and communication
  • Ability to assist users and provide technical support both on site and remotely
  • Good problem solving skills to include ability to visualize a problem or situation and think abstractly to solve it
  • Ability to work in a fast pace environment with changing priorities ?
  • Ability to plan and execute projects related to desktop upgrades, moves, etc ?
  • Work with technical staff to create documentation
  • Communicate system status and issue updates to end users ?
  • Must be able to interface with C-Level executives and understand the priority of their requests Required Knowledge,


Skills and Abilities: ?



  • 2+ years of experience in technical support role.
  • A combination of experience and IT training or Education highly desired ?
  • Strong written, oral communication skills, particularly the ability to explain technical concept in non-technical terms ?
  • Excellent Customer Service skills ?
  • Mac Specialist preferred ?
  • Working knowledge of MS XP, Vista, and Window 7, OSX ,MS Office 2007, and 2010 , PC Hardware and peripherals, Mobile devices (Android and iPhone) ?
  • NEC phone system exposure helpful A+ certification a plus
  • Full-time, Monday to Friday 8:30-5:30 PM

Categories

  • Information Technology

Randstad utilizes a technology-driven focus with a human touch to provide better staffing and business solutions to organizations around the world. Our team of experts match professionals with available career opportunities in a variety of fields.

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Mac PC Support

Randstad Technologies
McKinney, TX 75070

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Mac PC Support

Randstad Technologies
McKinney, TX
US

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