16 days old
2018-05-112018-06-08

Logistics Process & Communication Specialist

Sunnyvale, CA 94086
  • Job Code
    620557
  • Payrate
    $40 To $42

Job Description:


Expeditors is seeking a highly-skilled process creation and communication professional to join a dynamic,


global logistics services team. This role is responsible for creating strategic communication policy which


promotes a cohesive brand/voice across multiple logistics and supply chain disciplines. Implement


global detailed documentation of standard operating procedures (SOP), standard work instruction (SWI)


and protocols along with the creation of reporting templates, email templates, presentations and web


content resulting creation of global communication standards. Create and implement processes that


facilitate standard communications among multiple stakeholders. Ensure that all forms of


communication convey the right information in an easily digestible and professional format. Assess


customer, vendor and team needs to make informed decisions on content production. Role will be


working at Expeditors, onsite and within a customer's global offices.


Skills Required:


Technical writing background, logistics operations experience, corporate communication skills, strong


written and verbal communication ability, customer service minded, detail oriented with knowledge of


Microsoft Office and/or Google Suite. Global travel is required (up to 30%).


Job Tasks:


- Develop and implement new programs and processes that streamline communication. Advise


management team of effective media that will aid in efficiency and customer service.


- Create, review, edit, and improve content for all written communications to meet the needs of


various teams within the program and the customer (standard operating procedures (SOP),


standard work instructions (SWI), reports, email, presentations, web content, etc.)


- Design and implement processes that support the global organization's needs.


- Design and produce quality written and visual templates creating a specialized brand. Implement


content standards for all communication paths (internal to internal stakeholders, internal to


vendors, internal to customer).


- Responsible for working with all global teams to gather technical information, research


procedures, and attain layout/images needed to produce detailed work instructions.


- Create and document communication structure which reinforces daily operational


communication and manages customer interaction.


- Strategic Project Management across multiple shareholder organizations.


- Responsible for holding business partners accountable for providing appropriate content and


adhering to communications timelines and overall strategy.


- Proactively seek feedback and obtain consensus from project initiation through final product


approval.


- Ensure scalable processes to align with customer growth and program satisfaction.


- Propose communications solutions to senior management effectively. Strong verbal


communication required.


Education and Experience:


- Bachelor's degree in business, communications, supply chain management or other related field.


- Masters Degree in business related field preferred.


- 3+ years of experience in technical writing, SOP/SWI creation, corporate communication strategy


creation. Submitting work samples which do not violate non-disclosure agreements are required


of candidates.


- Familiarity with logistics operations (Transportation/Order Management/Import & Export


Compliance).


- Solid written and verbal communication skills; experience in creating engaging communication


media that drive understanding and execution from the end user.


- Seasoned communications professional with strong business writing and project management


skills, with a high level of attention to detail.


- Strong project management history; proven ability to execute multiple projects simultaneously


while managing shifting priorities and delivering quality results.


- Advanced Microsoft Office Tools & or Google Suite Skills Required; LucidChart & or Vizio


experience preferred; website design/creation preferred.


- Enthusiastic, positive, creative, self-motivated, self-starter, open to feedback.

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Logistics Process & Communication Specialist

Randstad Technologies
Sunnyvale, CA 94086

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Randstad Technologies
Sunnyvale, CA
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