16 days old

Logistics Process & Communication Specialist

Sunnyvale, CA 94086
  • Job Code
  • Payrate
    $40 To $42

Job Description:

Expeditors is seeking a highly-skilled process creation and communication professional to join a dynamic,

global logistics services team. This role is responsible for creating strategic communication policy which

promotes a cohesive brand/voice across multiple logistics and supply chain disciplines. Implement

global detailed documentation of standard operating procedures (SOP), standard work instruction (SWI)

and protocols along with the creation of reporting templates, email templates, presentations and web

content resulting creation of global communication standards. Create and implement processes that

facilitate standard communications among multiple stakeholders. Ensure that all forms of

communication convey the right information in an easily digestible and professional format. Assess

customer, vendor and team needs to make informed decisions on content production. Role will be

working at Expeditors, onsite and within a customer's global offices.

Skills Required:

Technical writing background, logistics operations experience, corporate communication skills, strong

written and verbal communication ability, customer service minded, detail oriented with knowledge of

Microsoft Office and/or Google Suite. Global travel is required (up to 30%).

Job Tasks:

- Develop and implement new programs and processes that streamline communication. Advise

management team of effective media that will aid in efficiency and customer service.

- Create, review, edit, and improve content for all written communications to meet the needs of

various teams within the program and the customer (standard operating procedures (SOP),

standard work instructions (SWI), reports, email, presentations, web content, etc.)

- Design and implement processes that support the global organization's needs.

- Design and produce quality written and visual templates creating a specialized brand. Implement

content standards for all communication paths (internal to internal stakeholders, internal to

vendors, internal to customer).

- Responsible for working with all global teams to gather technical information, research

procedures, and attain layout/images needed to produce detailed work instructions.

- Create and document communication structure which reinforces daily operational

communication and manages customer interaction.

- Strategic Project Management across multiple shareholder organizations.

- Responsible for holding business partners accountable for providing appropriate content and

adhering to communications timelines and overall strategy.

- Proactively seek feedback and obtain consensus from project initiation through final product


- Ensure scalable processes to align with customer growth and program satisfaction.

- Propose communications solutions to senior management effectively. Strong verbal

communication required.

Education and Experience:

- Bachelor's degree in business, communications, supply chain management or other related field.

- Masters Degree in business related field preferred.

- 3+ years of experience in technical writing, SOP/SWI creation, corporate communication strategy

creation. Submitting work samples which do not violate non-disclosure agreements are required

of candidates.

- Familiarity with logistics operations (Transportation/Order Management/Import & Export


- Solid written and verbal communication skills; experience in creating engaging communication

media that drive understanding and execution from the end user.

- Seasoned communications professional with strong business writing and project management

skills, with a high level of attention to detail.

- Strong project management history; proven ability to execute multiple projects simultaneously

while managing shifting priorities and delivering quality results.

- Advanced Microsoft Office Tools & or Google Suite Skills Required; LucidChart & or Vizio

experience preferred; website design/creation preferred.

- Enthusiastic, positive, creative, self-motivated, self-starter, open to feedback.


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Logistics Process & Communication Specialist

Randstad Technologies
Sunnyvale, CA 94086

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Randstad Technologies
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