9 days old

Level 3 Application Support

Tampa, FL 33607
  • Job Code
  • Payrate
    $40 To $50

The IT Operations Application Support team has broad knowledge of the business functions to resolve critical and strategic business technology challenges. Delivery of support will be provided through a combination of staff, contractors and vendor managed service agreements. This team is responsible for adherence to Service Level Agreements for Level 2 and 3 application support services regardless of delivery source.

In addition to the day-to-day operations responsibilities, the level 3 support resource should be comfortable reviewing and debugging at the code level. They should understand basic software development principals to help integrate small changes/bug fixes into the code branches.

The Level 3 Application Support team member will be part of a group that is responsible for the maintenance and support of firm applications. This function has broad knowledge of the business functions to resolve critical and strategic business technology challenges. This individual performs advanced troubleshooting at the application level. Using his/her domain knowledge and relevant expertise, he/she will identify the area of fault (code, environment, or configuration) and guide the appropriate team in constructing and implementing the fix. The specialist is individually responsible for delivering technical diagnosis and solution prescription within his/her specific technology expertise and assigned applications. At least 5 years of extensive knowledge and experience in development and/or application based troubleshooting.

Demonstrated experience in application support with industry knowledge of ITIL service management principles.

Extensive technical understanding that spans multiple platforms and application level expertise of a portfolio of applications with broad knowledge of the business strategic priorities, in order to resolve complex problems. Demonstrated development or technical application support skill sets with detailed technical experience with industry standard platforms such as Lotus Notes, .NET/IIS, Sharepoint, Java, Documentum, and others.

Proven technical capabilities, analytical skills and application knowledge.

Proven ability to diagnose and troubleshoot complex application problems and leverage tools and resources appropriately to identify solutions that may or may not be already documented.

Ability to manage multiple conflicting deadlines and competing priorities.


- Hands on experience of Powershell scripting

- Proficient either in using VB.NET or C# to develop or debug applications (MVC framework experience a plus)

- Experience supporting application in an Azure IaaS environment. Azure PaaS experience a plus.

- Working knowledge of Team Foundation Server or VSTS Release Management Service

- Ability to develop and support automation tools, scripts and SQL reports

- Ability to triage and troubleshoot ETL processes

- Some background with networking, virtual machine platforms (VMWare, ESX), storage and system administration a plus.


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Level 3 Application Support

Randstad Technologies
Tampa, FL 33607

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Level 3 Application Support

Randstad Technologies
Tampa, FL

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