7 days old

Level 1 and Level 2 Helpdesk Support

Corona, CA 92881
  • Job Code
    581365
  • Payrate
    $16 To $17

Provides Level 1 and Level 2 support. Helpdesk needs include phone support, handling minor triage issues with basic troubleshooting and escalating all other issues to Level 2 and 3 support. Responsibilities include maintaining, developing and supporting personal computers, servers, local and wide area network, software, and data communications technologies throughout the Firm, to maximize Firm-wide productivity and minimize system downtime. Assists with Helpdesk duties and installs hardware and software.


Please provide the following information on the resume: # of calls worked in a day % of time on the job that is spent doing phone support # of total employees at each employer # of people on their Help Desk/Service Desk team Provides Level 1 and Level 2 support.


Helpdesk needs include phone support, handling minor triage issues with basic troubleshooting and escalating all other issues to Level 2 and 3 support. Responsibilities include maintaining, developing and supporting personal computers, servers, local and wide area network, software, and data communications technologies throughout the Firm, to maximize Firm-wide productivity and minimize system downtime. Assists with Helpdesk duties and installs hardware and software.


Familier with basic command line network troubleshooting Need to come from an enterprise helpdesk environment. Very much a technical call center environment. Call volume could average 120 calls per day. Must be able to work varried scheduled. Once shift is assigned it will not change.


Top 3 - 5 Daily responsibilities



  • Provide technical support to physician and medical personnel 100% over the phone.
  • Process a very high volume of calls in a very fast paced, technical/enterprise contact center environment.


Top 3 - 5 Required Skills



  • Type 65 WPM minimum, preferred Document while talking/troubleshooting over the phone in real time. **On every call.
  • Utilize basic network/printing, etc. troubleshooting techniques using the Windows Command Line Interface.
  • Successfully diagnose and troubleshoot a variety of end user email issues in a complex enterprise scale environment.


Desired skills/experience



  • 80%-100% Phone support in a technical contact center environment (enterprise level Help Desk/Service Desk).
  • Minimum of 1-2 years of experience in a technical contact center environment, preferred. Immersed in current and future technology trends.


Soft Skills



  • Exceptional call handling skills.
  • Exceptional customer service skills.
  • Professional demeanor.
  • # of people supervised N/A Size of the team Varies, but can be a member of a team consisting of 8-15 people.

Categories

  • Information Technology

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Level 1 and Level 2 Helpdesk Support

Randstad Technologies
Corona, CA 92881

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Level 1 and Level 2 Helpdesk Support

Randstad Technologies
Corona, CA
US

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