10 days old

Lead Systems Analyst

El Segundo, CA 90245
  • Job Code
  • Payrate
    $72,000 To $85,000

What you will do:

  • Oversee a team of associates, including recruiting, developing, managing, supporting, and coaching staff to ensure the team meets or exceeds its objectives
  • Partner with IT business analysts to implement data verification processes, resolutions, and system enhancements
  • Identify and/or resolve complex data issues by leveraging both system knowledge, vendor escalations, and customer/ user input
  • Support the implementation of both process improvements and development standard to optimize data quality and system use
  • Summarize issues, progress to resolution, and updates as appropriate to ensure effective communication
  • Coordinate with the Resource Centers and internal Departments in supporting all data issues for SmartWorks
  • Demonstrate working knowledge of database systems, as well as vendor systems integrated into SmartWorks, including: Trade Review, Imaging, Albridge, Broadridge, Morningstar, MoneyGuide Pro, etc.
  • Coordinate home office and Resource Center training
  • Ensure open tickets are logged, tracked and resolved within appropriate timeframe
  • Create or update Job Aids, Click and Play and other tools
  • Oversee or participate in projects as requested
  • Coordinate ongoing reports and data analysis as needed to drive business results

What you need to have:

Minimum education required

  • Bachelor's degree in Business Administration or Computer Science
  • 1 + year of supervisory or leadership experience
  • 2 + years of experience working with Financial Web Based Applications

Really catch our eye with:

  • Experience working with Oracle, SQL (TOAD), Imaging and/or Access
  • 1 + year of experience working with SalesForce
  • 2+ years of experience in the Financial Services Industry
  • Excellent communication & professionalism when dealing with clients, business partners, and senior management
  • Positive role model to colleagues; team player mentality
  • Exceptional analytical skills, ability to solve diverse and complex problems with limited precedents or guidelines
  • Ability to meet deadlines and manage multiple projects in a fast-paced; rapidly changing environment
  • Proven experience in positively managing and coaching others towards high performance
  • Customer focused; committed to providing the best customer service to meet and exceed our customer's expectations


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Lead Systems Analyst

Randstad Technologies
El Segundo, CA 90245

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