16 days old

Lead Systems Analyst

Charlotte, NC 28262
  • Job Code
  • Payrate
    $50 To $64

Sr Systems Analyst


COMMUNIC Communication skills - Expert - 8yrs

CRTV THK Creative thinking - Expert - 8yrs

DOMAIN Financial Services Domain Expr - Expert - 8yrs



is looking for a Senior Systems Analyst to join a Production Support team for supporting our institutional retirement application portfolio. The Analyst is expected to scale up quickly and join an existing production support team in supporting critical applications. Primary focus will be to drive diagnostics of critical applications including real time incidents. This will also include software and infrastructure assessment to determine underlying issues with critical applications both in file processing mode and invocation of the application through online access. Understanding of online access to applications, web services and associated infrastructure components is paramount.Previous use of diagnostic tools such as Tealeaf, CA's Wily, dynaTrace are an advantage in addition to experience reading application logs and other sources of diagnostic information. The scope of support is growing fast and the candidate will need to be able to work independently as well as interface with multiple teams across TIAA CREF functions in day to day work. The ideal candidate will be highly organized with good communication skills so as to manage multiple tasks simultaneously and to be able to respond to and manage unplanned priorities.


1) Work on Production issues and defects to provide timely diagnostics, recommendations and resolution both for real time events and as follow up to open incidents.

2) Support software Release testing and provide production support sign off for new versions and to assist in software release activities including post deployment validation and incident management

3) Assist in the on boarding of new clients to the institutional retirement application suite including readiness and transition to steady state

4) Work with critical development, test and software vendor(s) on issues that need diagnostics including triage and data gathering, configuration, data changes, workarounds and/or code fix(-es)

5) Interface with other downstream application and business operations teams on issues and problems to manage business workflows, processing requirements and sequencing and recovery as needed.

6) Identify areas of improvement in processing files, implementing automation and monitoring, use of tools and diagnostic techniques, inspection of outputs including resulting data and generated client correspondence.

7) Help with supervising contingent workers and their daily tasks including onshore and offshore staff

8) Demonstrate core values with clients, business partners and team members

Required Skills:

- 7 plus years of experience with Online web applications with understanding of Web services and multi-tier applications and database. Expert at diagnostics of distributed platform application issues including understanding of Web service issues, performance and response time optimization across the tiers including database interaction.

- Knowledge and awareness of multi-tier concepts, protocols and infrastructure including but not limited to Big-IP, F5 devices, implementations of an Enterprise Service Bus (with or without hardware appliances including DataPower), CA-SSO, SAML

- 3 plus years of experience with tools like CA's Wily or Compuware's dynaTrace for application and multi-tier analysis.

- 6 plus years of hands on Oracle experience. Adept at complex data models and writing complex SQLs.

- 4 plus years of hands on Unix experience. Ability to scan thru logs and troubleshoot issues.

- Experience with tools like Filezilla, SQL Developer, Putty

- 4 plus years or hands on experience in Java environments including fluency with Object Oriented concepts.

- Extensive experience with J2EE platform and Java application development lifecycle and understanding (multi-threading, JVM, concurrency etc...)

- Ability to write application build scripts, understanding of WebLogic, WebSphere or other similar domains and clustering.

- Strong understanding of SOA and layered architectures.

- At least 4 years of experience working in application Production Support environment

- Microsoft Excel

- Experience with handling flat files, comparing and making changes to them.

- Experience working in Financial services industry and some Retirement industry domain knowledge.

- Excellent communication skills and ability to work with a large team

- Acumen to understand business logic and product offerings.

Desired Skills

- Experience with ITIL and ServiceNow or other incident, change management and problem tracking systems such as BMC's Remedy

- Experience with Rational, RTC, Splunk, build scripts.

-Expereince working on Mongo DB.

-Experience working on Mulesoft Webservices integration.

-Expereince working on Openshift platform.

- Experience with Payroll processing

- Experience with data handling and manipulation

- Experience with Gentran or other file management systems

- Experience working in a virtual team environment

- Good knowledge of MS Access

- Experience with HP's Application Lifecycle Management /Quality Center and Star Team or other asset management or defect tracking systems.

- SQL optimization skills and experience


  • Information Technology

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Lead Systems Analyst

Randstad Technologies
Charlotte, NC 28262

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Charlotte, NC

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