19 days old
2018-06-302018-07-28

L1/L2 Network Support Engineer

Palo Alto, CA 94304
  • Job Code
    628745
job summary:

We are looking for an experienced L1/L2 Network Support Engineer to support our Remote Connection Support Center (RCSC) in our Palo Alto, California office.

PRIMARY RESPONSIBILITIES INCLUDE:

  • Providing consulting for customers to select suitable WAN technology.
  • Assisting customers to configure and troubleshoot their remote connections.
  • Configuring central remote connection infrastructures.
  • Troubleshooting existing remote connections issues.
  • Providing technical support customers' systems via a variety of connection types.

TECHNOLOGIES INCLUDE:

  • Routing (pref. CISCO), IPSec VPN, Frame Relay.
  • Firewalling and Access-lists
  • Network protocols (TCP/IP, HTTP(s), (S)FTP)
  • Application level proxies
  • UNIX/LINUX and Windows

THE IDEAL CANDIDATE WILL HAVE:

  • 3+ years (relevant) total experience in this field.
  • Certifications: Cisco CCNA preferred, but not required.
  • Located in California with a reasonable commute to our Palo Alto office.

ADDITIONAL DESIRABLE KNOWLEDGE, SKILLS AND ABILITIES INCLUDE:

Since support to customers is mainly provided via phone, email and online ticketing system, the following interpersonal skills are essential:

  • Exceptional verbal and written communication skills within an international environment.
  • A strong customer focus with an ability to work independently.
  • Being self-motivated and conscientious with good follow-through.
  • Accurate documentation skills.

WORK HOURS AND COMPENSATION:

Work schedule is 8.00 a.m. - 5.00 p.m. (M-F)

Occasional weekend on-call duty (approx. 8 times per year) as well as 3- 4 holidays per year (for which you are compensated).

 
location: Palo Alto, California
job type: Permanent
work hours: 8 to 5
education: Bachelors
 
responsibilities:
  • Providing consulting for customers to select suitable WAN technology.
  • Assisting customers to configure and troubleshoot their remote connections.
  • Configuring central remote connection infrastructures.
  • Troubleshooting existing remote connections issues.
  • Providing technical support customers' systems via a variety of connection types.
 
qualifications:

TECHNOLOGIES INCLUDE:

  • Routing (pref. CISCO), IPSec VPN, Frame Relay.
  • Firewalling and Access-lists
  • Network protocols (TCP/IP, HTTP(s), (S)FTP)
  • Application level proxies
  • UNIX/LINUX and Windows

THE IDEAL CANDIDATE WILL HAVE:

  • 3+ years (relevant) total experience in this field.
  • Certifications: Cisco CCNA preferred, but not required.
 
skills: TECHNOLOGIES INCLUDE:

  • Routing (pref. CISCO), IPSec VPN, Frame Relay.
  • Firewalling and Access-lists
  • Network protocols (TCP/IP, HTTP(s), (S)FTP)
  • Application level proxies
  • UNIX/LINUX and Windows

THE IDEAL CANDIDATE WILL HAVE:

  • 3+ years (relevant) total experience in this field.
  • Certifications: Cisco CCNA preferred, but not required.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

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L1/L2 Network Support Engineer

Randstad Technologies
Palo Alto, CA 94304

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L1/L2 Network Support Engineer

Randstad Technologies
Palo Alto, CA
US

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