2 days old
2017-11-212017-12-19

Knowledge Management Analyst

Richmond, VA 23218
  • Job Code
    583426
  • Payrate
    $20 To $22

Randstad Technologies is hiring a Knowledge Management Analyst in Richmond, VA,


M-F 8AM to 5PM


Rate: $22/hr.


Knowledge Management Analyst


Responsible for creating, writing, and validating various types of Support documentation in the Knowledge Management system, including but not limited to how-to guides, references, manuals, cheat sheets, instructions, processes, and procedures.


Responsibilities:


- Establish and update Knowledge articles using KCS methodology


- Compose instructions in clear/easy to understand language


- Regularly review, validate, and update flagged or expiring articles as needed


- Write technical directions for Help Desk, Incident and Event Management, and the End User community


- Meet with application owners, end user groups, and Help Desk/Command Center management and staff to gather requirements for new or updated Knowledge articles


- Create user documentation for a variety of material, including how-to guides and instruction manuals.


- Ensure technical verbiage is easy to understand by support staff and end users


- Response in determined Article count in the KB


- Responsible for ensuring the top twenty (20) Incidents/Service Requests are addressed in these KB articles


- Determine percentage of these articles are used consistently and how frequently the articles are used


- Make sure articles are complete to Randstad's standards


- Determine gaps that are remaining to be addressed in each article


- Produce reports, analysis and help with presentations on a regular basis


- Write clear and concise procedures.


- Submit new/revised articles to managers for feedback.


- Adjust copy as necessary and proofread for grammar and spelling.


- Follow a Knowledge Management life cycle


- Publish articles following final approval


- Must be willing to travel occasionally, as required.

Categories

  • Information Technology

Randstad utilizes a technology-driven focus with a human touch to provide better staffing and business solutions to organizations around the world. Our team of experts match professionals with available career opportunities in a variety of fields.

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Knowledge Management Analyst

Randstad Technologies
Richmond, VA 23218

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Knowledge Management Analyst

Randstad Technologies
Richmond, VA
US

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