2 days old

Knowledge Management Analyst

Richmond, VA 23218
  • Job Code
  • Payrate
    $20 To $22

Randstad Technologies is hiring a Knowledge Management Analyst in Richmond, VA,

M-F 8AM to 5PM

Rate: $22/hr.

Knowledge Management Analyst

Responsible for creating, writing, and validating various types of Support documentation in the Knowledge Management system, including but not limited to how-to guides, references, manuals, cheat sheets, instructions, processes, and procedures.


- Establish and update Knowledge articles using KCS methodology

- Compose instructions in clear/easy to understand language

- Regularly review, validate, and update flagged or expiring articles as needed

- Write technical directions for Help Desk, Incident and Event Management, and the End User community

- Meet with application owners, end user groups, and Help Desk/Command Center management and staff to gather requirements for new or updated Knowledge articles

- Create user documentation for a variety of material, including how-to guides and instruction manuals.

- Ensure technical verbiage is easy to understand by support staff and end users

- Response in determined Article count in the KB

- Responsible for ensuring the top twenty (20) Incidents/Service Requests are addressed in these KB articles

- Determine percentage of these articles are used consistently and how frequently the articles are used

- Make sure articles are complete to Randstad's standards

- Determine gaps that are remaining to be addressed in each article

- Produce reports, analysis and help with presentations on a regular basis

- Write clear and concise procedures.

- Submit new/revised articles to managers for feedback.

- Adjust copy as necessary and proofread for grammar and spelling.

- Follow a Knowledge Management life cycle

- Publish articles following final approval

- Must be willing to travel occasionally, as required.


  • Information Technology

Randstad utilizes a technology-driven focus with a human touch to provide better staffing and business solutions to organizations around the world. Our team of experts match professionals with available career opportunities in a variety of fields.

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Knowledge Management Analyst

Randstad Technologies
Richmond, VA 23218

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Knowledge Management Analyst

Randstad Technologies
Richmond, VA

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