16 days old

Junior Technical Support Professional

București, BUCURESTI 030171
  • Job Code
    262193BR

Introduction
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.


Your Role and Responsibilities
This role specializes in performing and enabling remote technical support under Service Level Agreements (SLAs) for the applications used by the financial division of a well-known German car manufacturer.

Responsibilities:
- Providing technical support resolution feedback to clients and/or IBM client resolution teams, using business knowledge and procedures learned during the Knowledge Transfer period;
- Using technical and negotiation skills in collaboration with other support operations/organizations to prioritize and ensure problem resolution;
- Communicating action plans to the client or IBM representative, as appropriate;
- Recommending and implementing new features or improvements for existing technical support tools, procedures, and processes;
- Contributing to department attainment of organizational objectives and high client satisfaction;





Required Technical and Professional Expertise
  • Understanding IT solutions and networking
  • Operating systems: Windows, Apache-Servers, Application
  • Servers, Unix, Linux, Solaris,-Scripting: batch, sh scripting,
  • Understanding Oracle DB concepts and basic sql skills
  • Programming: understanding Java, XML,
  • Communication skills
  • Analytical and problem solving skills
  • Time management and prioritization skills are needed, as well as communication skills;
  • Pro-activeness and willing to bring innovation forward
  • Technical University studies - Technical profile - Computer Technology



Preferred Technical and Professional Expertise
  • previous experience in a similar role



About Business Unit
IBM Services is a team of business, strategy and technology consultants that design, build, and run foundational systems and services that is the backbone of the world's economy. IBM Services partners with the world's leading companies in over 170 countries to build smarter businesses by reimagining and reinventing through technology, with its outcome-focused methodologies, industry-leading portfolio and world class research and operations expertise leading to results-driven innovation and enduring excellence.


Your Life @ IBM
What matters to you when youre looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.


About IBM
IBMs greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.


Location Statement
For additional information about location requirements, please discuss with the recruiter following submission of your application.


Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Categories

Industry

  • Computers Software and Hardware
Posted: 2019-10-30 Expires: 2019-11-29

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Junior Technical Support Professional

IBM
București, BUCURESTI 030171

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