2 days old

Junior JDA WMS Support Analyst

Memphis, TN 38133
  • Job Code
  • Payrate
    $23 To $27

Our client has an opening for a 6 month (or sooner) contract to hire position with a converting salary range of $65k-$75k


This position is responsible for providing JDA WMS support which includes collecting and analyzing data to evaluate operational difficulties and makes recommendations to solve problems. This position will function as a JDA super user and provide support for operational issue resolution. Once engineering baselines are established in JDA, this position will be responsible for key performance indicator (KPI) adherence to engineering standards for productivity and for establishing processes for continuous improvement of labor utilization. Key job responsibilities include, but are not limited to, customer compliance tracking, measuring and reporting key performance indicators (KPI's) that can be obtained from the JDA system, and the related ad-hoc reporting from the JDA system. In support of the total JDA implementation and related process re-design, this position will develop and review operational parameters and procedures to optimize the WMS and LMS systems full functionality.

Job Duties:

Provide guidance on the JDA Workforce Management System Implementation and

Configuration. Responsible for daily user support, issue resolution, process and system

documentation, functional department analysis, and configuration and/or software

change/improvement recommendations.

Financial Improvement Results related to JDA Optimization. Functional department

responsibility scope includes Warehousing and Distribution and their system interactions with Customer Service, Sales, Production/Purchasing, Accounting and various third party integrated business systems.

Lead customer compliance tracking and resolution of compliance fines as they pertain to

National Operations. Research information provided by major customers in Routing Guides. Disseminate guides to all pertinent personnel. Update and maintain the QC audit checklists in the JDA work flow module.

Troubleshoot and develop technical solutions related to application and processing errors for both internal users and external customers and vendors. Create workaround procedures when standard procedures fail and ensure issues are resolved in a timely fashion. Urgent problems requiring more in-depth knowledge will be escalated to appropriate internal resources or third-party software providers.

Required Experience:

3+ years of JDA WMS and labor management experience

Experience in a fast paced distribution environment

Good working knowledge of receiving & shipping procedures

Excellent interpersonal skills along with the ability to interact at all levels


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Junior JDA WMS Support Analyst

Randstad Technologies
Memphis, TN 38133

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Junior JDA WMS Support Analyst

Randstad Technologies
Memphis, TN

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