12 days old
2017-11-082017-12-06

Junior IT Business Analyst

Pasadena, CA 91101
  • Job Code
    582989
  • Payrate
    $29 To $33

Essential Responsibilities :



  • Completes work assignments by applying up-to-date knowledge in subject area to meet deadlines; following procedures and policies, and applying data and resources to support projects or initiatives; collaborating with others, often cross-functionally, to solve business problems; supporting the completion of priorities, deadlines, and expectations; communicating progress and information; identifying and recommending ways to address improvement opportunities when possible; and escalating issues or risks as appropriate.
  • Pursues self-development and effective relationships with others by sharing resources, information, and knowledge with coworkers and customers; listening, responding to, and seeking performance feedback; acknowledging strengths and weaknesses; assessing and responding to the needs of others; and adapting to and learning from change, difficulties, and feedback.
  • Assists with efforts to analyze and prioritize incoming requests and alerts.
  • Provides second level support to resolve problems with products and applications by meeting customer service standards (e.g., displaying a positive attitude, actively listening, taking ownership, leveraging knowledge, communicating clearly).
  • Resolves moderately complex problems and provides support to others.
  • Follows procedures for incident escalation and notification to leadership.
  • Supports and assists with troubleshooting efforts in conjunction with customer to identify moderately complex problems.
  • Identifies moderately complex problems and escalates to senior staff for prioritization.
  • Supports and assists with tracking and develops documentation by entering details of problems, status of service requests, and resolutions into the company tracking system.
  • Supports and assists efforts to meet key performance indicators (e.g., performance, availability, capacity). - Supports and assists with the documentation of workarounds for problem records and changes to proactive processes.
  • Follows, supports, and assists in the development of standard operating procedures.
  • Provides knowledge repository for moderately complex technical support.
  • Reviews information and supports the compilation of information (e.g., procedures, installation, configuration) related to new technology.
  • Provides after hours on call support for moderately complex issues.
  • Supports and assists with the execution of disaster recovery and business continuity processes and events.


Qualifications:



  • Bachelor's degree in Computer Science, Engineering, Math or related field.

Categories

  • Information Technology

Randstad utilizes a technology-driven focus with a human touch to provide better staffing and business solutions to organizations around the world. Our team of experts match professionals with available career opportunities in a variety of fields.

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Junior IT Business Analyst

Randstad Technologies
Pasadena, CA 91101

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Junior IT Business Analyst

Randstad Technologies
Pasadena, CA
US

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