16 days old

Jr System Analyst

Lancaster, PA 17601
  • Job Code

Job Title: Consultant (System Analyst)

Job Location: Working in Lancaster Office (85% Travel)

Job Type: W2 Only "US citizens and those authorized to work in the US are encouraged to apply. We are unable to sponsor H1b candidates at this time."

- Consultant would be responsible for handling L1, and L2 issues reported by the Applications & Infrastructure support helpdesk, this may include, but not restricted to the following:

- Receive calls, emails and web-tickets for end users and other Agency Service Desks / Help Desks, and create Incident tickets or Service Request tickets, logging all pertinent Information.

- Tracking and classifying incoming incidents or service requests, attempting initially solutions.

- Provides initial assessment of categorization and prioritization for reported Incidents and

- Service Requests and provides initial support, targeting a higher level of first contact resolution

- Ensures Incidents and Service Requests are properly escalated and assigned to appropriate support groups.

- Perform hierarchical escalation to Service Desk Management and Incident Management

- Provide communication to end users concerning the status of Incidents, Service Requests

Job Requirements:

- Bachelor's Degree with course work in Computer Science, Cyber Security or related field preferred.

- Minimum of 1-2 years' experience with computer and application support in a business environment, banking experience preferred.

- Experience in an Operations or Technology environment preferred.

- Proficient in Microsoft Office Products (Excel, Word, Outlook, PowerPoint, Access).

- Familiarity with Browser technologies such as Microsoft IE

- Excellent problem-solving, communication and interpersonal skills, along with patience, a positive, customer-friendly attitude and the ability to work in a team environment.

- Ability to learn and adapt quickly

- Ability to work in a team environment

- Working knowledge of linear troubleshooting

- Ability to document issue cause(s) and resolution


  • Information Technology

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Jr System Analyst

Randstad Technologies
Lancaster, PA 17601

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Randstad Technologies
Lancaster, PA

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