5 days old
2018-04-202018-05-18

Jr. Operations Center Specialist

New York, NY 10006
  • Job Code
    609735
  • Payrate
    $35 To $40

Overview:


Randstad Technologies, a national and global leader in the IT Staffing and Services industry, and has an immediate need for a dynamic and resourceful Operations Center Specialist to join a cutting edge development team in Lower Manhattan.


This is long term contract paying $40/hr. Applicants must be authorized to work in the United States without sponsorship.


Objective:


We are looking for an individual with junior to mid-level experience to support an Application Operations Center. This position presents an excellent opportunity supporting development and operations teams that are working with on-premise applications as well as cutting edge activities with AWS.


Candidates must demonstrate they have the skills and experience to grow into this position over a 2 - 3 month period.


Requirements:



  • Maintain application, infrastructure and system health awareness using monitoring tools.
  • Perform troubleshooting of system, network, and application related issues.
  • Enter/update trouble tickets into HEAT and JIRA tracking systems.
  • Escalate problems to support and application teams based on severity.
  • Escalate problems to management based on severity to provide summary.
  • Initiate and Manage bridge lines for infrastructure and application outages or events.
  • Engage Vendors for hardware and software issues.
  • Desire to learn and adapt to new technologies.
  • Strong understanding of standards and procedures related to incident management, problem management and
  • Strong communication skills as this position interfaces with many teams
  • Past experience in an operations role (Systems Admin, Database Admin, NOC or DevOps) a plus.
  • Experience supporting applications hosted in AWS desired.
  • This position supports a 24x7 operations center. The individual supporting this role will be in a shift rotation.


Shift Schedules will be rotated every 4-6 months. Candidates will be expected to work any of the following:


There are 3 weekday shifts Monday through Thursday, 10 hour shifts:



  • 1 st - 7am to 5pm
  • 2 nd - 1pm to 11pm
  • 3 rd - 10pm to 8am


Also 2 Weekend shifts 13 hours each:


Friday , Saturday, Sunday/Monday morning



  • 1 st - 7am the 8pm
  • 2 nd - 7pm to 8am

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Jr. Operations Center Specialist

Randstad Technologies
New York, NY 10006

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Randstad Technologies
New York, NY
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