4 days old
2018-01-122018-02-09
  • Job Code
    595904
  • Payrate
    $25 To $27

Job Description :


IT Services Technician I - (There are 2 roles currently open)


Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Respond to queries using the ticketing system, in person, by email or over the phone.



  • Ensure that desktop computers are configured to corporate standard hardware/software configuration and that all PC's are connected to the network and are available to network users.
  • Set up and configure new personal computers to corporate standard hardware/software configuration
  • Troubleshoot basic network problems and report them to the networking department
  • Install and configure network printers
  • Provide consistent customer service to both internal and external customers
  • Work with networking group on resolving basic network problems
  • Assist other departments in resolving any and all end-user issues
  • Assist IT Service Center Specialist I in resolving any and all end-user issues
  • Complete assigned tasks on a timely basis, including special projects and reports
  • Procure equipment through our current vendors and maintain the date of the purchasing database
  • Evaluate new hardware and software for possible future use
  • Adhere to all HR procedures
  • Assume subject matter expert duties as delegated
  • Special projects as assigned
  • Other duties as assigned


Example of Competencies:



  • PC hardware repair, maintenance and upgrades
  • PC software, including current operating systems, spreadsheets, mail application and word processors
  • Configuring PC network properties
  • Remote Control Software Tools
  • Basic Active Directory Administration
  • Mobile phone OS (iOS, Android) support
  • Configure, maintain and repair network printers
  • Basic Citrix Administration
  • Global & Cultural Awareness
  • Customer Service
  • Written and direct interpersonal skills

Categories

  • Information Technology

Randstad utilizes a technology-driven focus with a human touch to provide better staffing and business solutions to organizations around the world. Our team of experts match professionals with available career opportunities in a variety of fields.

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IT Technician

Randstad Technologies
Houston, TX 77095

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Randstad Technologies
Houston, TX
US

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