6 days old
2018-07-102018-08-07

IT Technical Support Technician - Virtualization

Tallahassee, FL 32308
  • Job Code
    631563
  • Payrate
    $10 To $1,000,000
job summary:

We are seeking great people for a rewarding opportunity. We have an immediate need for IT Technical Desktop Support Technicians with virtualization/VDI experience combined with excellent customer service skills, that are detail oriented, and possess a personal drive to excel in today's competitive market.

IT/ Desktop Support Technician

  • Responsible for Deployment and Testing of VDI devices
  • Provides hardware/desktop support through technical support and problem solving assistance to users, including remote users, and field offices.
  • Installs, configures and provides user support of owned computers and peripheral equipment to include software installation and upgrades, and advanced technical support within specified time frame.
  • Installs and performs repairs or replacement to hardware, software and peripheral equipment following specifications.
  • Confers with staff, users and management to determine requirements for new systems or modifications.
  • Refers major hardware or software problems or defective products to vendors or management for escalation of support.
  • Assist in testing and monitoring software, hardware and peripheral equipment to evaluate use, effectiveness and adequacy of product for user.

Required Skills:

Ability to provide support to computer hardware, operating systems, networking, MS Office Suite applications and information technology systems in general.

Skilled in installing, repairing and replacing information technology systems hardware, and peripherals.

Ability to utilize remote control applications.

Knowledge of the principles that promote effective quality control.

Ability to provide technical and instructional assistance with owned computers and application users.

Ability to define and analyze end user's needs, and provide recommendation that satisfy the needs.

Ability to communicate effectively verbally and in writing.

Ability to read, understand and comply with the Departments policies, procedures, guidelines and best practices relating to technology standards.

Strong time management and communication skills

Ability to adapt and prioritize work independently in a dynamic environment

Strong interpersonal and presentation skills

Experience with ITSM tools such as Remedy, Cherwell, Service Now, Service Manager, or equivalent required.

Minimum Qualifications

High School or Vocational School diploma or equivalent and 2 years of work experience in the installation, maintenance and technical support of workstation hardware; or

2 years of experience providing customer service and technical support with Microsoft Office 365, Windows 7 or Windows OS; applicants with SCCM experience will be preferred; or

Technical certifications such as CompTIA A+, CompTIA Net+, MCP, and MCDST may be substituted for 1 year of experience

Experience in ITIL practices and service management is preferred.

Please provide a copy of your resume along with salary requirements to [email protected]



 
location: Tallahassee, Florida
job type: Contract
salary: $9.99 - 999,999.99 per hour
work hours: 8 to 5
education: Bachelors
 
responsibilities:

  • Monitors Service Desk queue and resolves support tickets as assigned by performing advanced troubleshooting to determine cause of problem. Documents work performed and resolution(s).
  • Provides hardware/desktop support through technical support and problem solving assistance to users, including remote users, and field offices.
  • Installs, configures and provides user support of computers and peripheral equipment to include software installation and upgrades, and advanced technical support within specified time frame.
  • Installs and performs repairs or replacement to hardware, software and peripheral equipment following specifications.
  • Confers with staff, users and management to determine requirements for new systems or modifications.
  • Refers major hardware or software problems or defective products to vendors or management for escalation of support.
  • Assist in testing and monitoring software, hardware and peripheral equipment to evaluate use, effectiveness, and adequacy of product for user.
 
qualifications:

Ability to provide support to computer hardware, operating systems, networking, MS Office Suite applications and information technology systems in general.

Skilled in installing, repairing and replacing information technology systems hardware, and peripherals.

Ability to utilize remote control applications.

Knowledge of the principles that promote effective quality control.

Ability to provide technical and instructional assistance with owned computers and application users.

Ability to define and analyze end user's needs, and provide recommendation that satisfy the needs.

Ability to communicate effectively verbally and in writing.

Ability to read, understand and comply with the Departments policies, procedures, guidelines and best practices relating to technology standards.

Strong time management and communication skills

Ability to adapt and prioritize work independently in a dynamic environment

Strong interpersonal and presentation skills

Experience with ITSM tools such as Remedy, Cherwell, Service Now, Service Manager, or equivalent required.

 
skills: High School or Vocational School diploma or equivalent and 2 years of work experience in the installation, maintenance and technical support of workstation hardware; or

2 years of experience providing customer service and technical support with Microsoft Office 365, Windows 7 or Windows OS; applicants with SCCM experience will be preferred; or

Technical certifications such as CompTIA A+, CompTIA Net+, MCP, and MCDST may be substituted for 1 year of experience

Experience in ITIL practices and service management is preferred.


Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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IT Technical Support Technician - Virtualization

Randstad Technologies
Tallahassee, FL 32308

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Randstad Technologies
Tallahassee, FL
US

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