12 days old
2018-04-102018-05-08

IT Support Specialist

Mebane, NC 27302
  • Job Code
    610344
  • Payrate
    $25 To $28

Our Client in Mebane, NC is currently seeking a IT Support Specialist; responsible for providing technical support to a growing internal base, distributor network in the Americas, and other employees.


The IT Support Specialist will perform the following:



  • Incident / Request ticket resolution to SLA through global Service Desk
  • Maintain KB articles as relevant to ticket resolution and research completed
  • Operating local infrastructure in line with global standards and in cooperation with global support teams
  • Operation of local site in line with ITCC
  • Upgrading infrastructure in line with global standards on life cycle management and in cooperation with global support teams
  • Training end users in internal standards & global ways of working
  • Training end users in security awareness
  • Maintain 100% compliance with Software licensing at supported location/locations
  • Administration of logon accounts where automated provisioning processes do not exist
  • Management of applications / equipment not under global support process
  • Local data backup and recovery process
  • Local operational costs management, such as telephony, maintenance contracts
  • Refer any request for IT products that fall outside of defined standards to IT Manager and assist with request process into Build Function hopper process


If you are interested in learning more about this exciting project, please reach out to Ashley @ 678-867-3010 or send resume to [email protected]

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IT Support Specialist

Randstad Technologies
Mebane, NC 27302

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IT Support Specialist

Randstad Technologies
Mebane, NC
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