22 days old
2017-10-302017-11-27

IT Support Specialist

Mebane, NC 27302
  • Job Code
    581750
  • Payrate
    $25 To $28

IT Support Engineer


Ensure that daily operations of the site are supported by efficient and robust IT support


Responsibilities:



  • Incident / Request ticket resolution to SLA through global Service Desk
  • Maintain KB articles as relevant to ticket resolution and research completed
  • Operating local infrastructure in line with global standards and in cooperation with global support teams
  • Operation of local site in line with ITCC
  • Upgrading infrastructure in line with global standards on life cycle management and in cooperation with global support teams
  • Training end users in internal standards & global ways of working
  • Training end users in security awareness
  • Maintain 100% compliance with Software licensing at supported location/locations
  • Administration of logon accounts where automated provisioning processes do not exist
  • Management of applications / equipment not under global support process
  • Local data backup and recovery process
  • Local operational costs management, such as telephony, maintenance contracts
  • Refer any request for IT products that fall outside of defined standards to IT Manager and assist with request process into Build Function hopper process


Qualifications:



  • Relevant Degree or Equivalent Experience
  • Any Certifications in the products used within Driveline
  • ITIL Foundations Certified
  • Min 1 yrs IT support in global manufacturing environment.
  • Experience working in a multi country user support model
  • Experience working with ITIL transition management

Categories

  • Information Technology

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IT Support Specialist

Randstad Technologies
Mebane, NC 27302

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IT Support Specialist

Randstad Technologies
Mebane, NC
US

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