12 days old
2018-01-082018-02-05

IT Support Specialist

McLean, VA 22102
  • Job Code
    594699
  • Payrate
    $20 To $30

Description:


This position is responsible for the entry level administration and maintenance of the IT network infrastructure, and providing second-tier troubleshooting and remediation support for the IT Help Desk at all corporate facilities working in cooperation with System Administrators, Network Engineering, Gateway Technical Operations and Boeing to provide secure LAN and WAN connectivity for systems and employees.



Duties:



  • Administer, support and maintain desktops, laptops, mobile devices, peripherals and all associated operating systems and applications for all users in a multi-site corporate environment.
  • Perform employee onboarding IT functions for new employees and contractors including setting up user accounts and computer logins, establishing email addresses, phone system logins/pin numbers, and distributing computer, cell phone and other equipment.
  • Perform employee off boarding IT functions which include the collection of equipment and deprovisioning of computer/security access.
  • Work service requests and help desk tickets on a daily basis.
  • Provide metrics and reporting as directed
  • Maintain existing IT monitoring systems
  • Take corrective action; provide root cause analysis and suggest improvements
  • Maintain appropriate tools to assist in the execution of duties
  • Maintain appropriate and current documentation
  • Suggest improvements and seek additional training to maintain skills necessary to execute duties
  • Other duties may be assigned by management

Qualifications:


Job Requirements:



  • Ability to administer and support all versions of Microsoft Desktop OS.
  • Ability to service and support a wide variety of end user hardware and peripherals at a standard level.
  • Knowledge of Microsoft Desktop Operating Syste
  • Some knowledge of Active Directory, DNS, WINS, Anti-Virus software and networking troubleshooting
  • Ability to work varied shifts when needed
  • Good problem solving skills
  • Ability to work well under pressure, multitask, and excel in a fast paced environment
  • Detail oriented with excellent technical, verbal and written communication skills
  • Ability to collaborate with internal and external technology partners to ensure end to end quality of all products, services and systems


Experience/Education Requirements:



  • 1+ years of experience in a technical support role.
  • 1+ years of experience working in both Windows desktop OS environments; ability to troubleshoot at both an application and desktop OS level.
  • 1+ years of experience in a desktop support role

Categories

  • Information Technology

Randstad utilizes a technology-driven focus with a human touch to provide better staffing and business solutions to organizations around the world. Our team of experts match professionals with available career opportunities in a variety of fields.

Featured Jobs

Career News

Before you go...

Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.

Share this job:

IT Support Specialist

Randstad Technologies
McLean, VA 22102

Share this job

IT Support Specialist

Randstad Technologies
McLean, VA
US

Separate email addresses with commas

Enter valid email address for sender.

Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast