6 days old

IT Support Specialist: Level 1-2

Warrenville, IL 60555
  • Job Code
  • Payrate
    $45,000 To $55,000

Job Description: This position is responsible for the daily computer and business application support to on-site and remote users. This role also serves as an escalation point for more complex issues and services.


Lead role on more complex and/or mission critical solutions

Responsible for the installation, configuration, and ongoing usability of desktop and laptop computers, peripheral equipment, software, and mobile devices as well as other assigned projects

Answers, evaluates, and prioritizes incoming telephone, voice mail, e-mail, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies

Interviews user to collect information about problem and leads user through diagnostic procedures to determine source of error

Handles problem recognition, research, isolation, resolution and follow-up for more complex user problems, referring most difficult problems to supervisor or technical staff

Logs and tracks calls and maintains history records and related problem documentation

Calls software and hardware vendors to request service regarding defective products

Writes or revises user training manuals and procedures

Provides guidance to team members

Trains users on software and hardware on-site or via web conferencing

Responsible for ensuring asset records are accurate and up-to-date


Associate degree or equivalent experience, Industry certifications a plus

4+ years' experience in a hardware/software support role on both desktop and laptop PCs

In depth knowledge of Windows server and desktop operating systems

Knowledge and experience with Microsoft Windows 10 and Office 365

Good customer service skills, both oral and written

Strong analytical and judgment skills

Ability to identify and communicate root cause of network, software, and printing problems

Ability to quickly learn and support new technologies and applications

Able to complete multiple tasks with minimal direction

Able to follow directions and work independently, as well as part of a team

Able to resolve LAN, WAN and VPN network connection issues and possesses an understanding of networking concepts

SHIFT: 10a-7p


  • Information Technology

Randstad utilizes a technology-driven focus with a human touch to provide better staffing and business solutions to organizations around the world. Our team of experts match professionals with available career opportunities in a variety of fields.

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IT Support Specialist: Level 1-2

Randstad Technologies
Warrenville, IL 60555

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IT Support Specialist: Level 1-2

Randstad Technologies
Warrenville, IL

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